Brenda Lopez
Dallas,TX
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hilton Anatole
Dallas, TX
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Residential Aide
Favorite Healthcare Staffing
Chicago, IL
12.2023 - 08.2024
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored and assisted residents through individual service plans.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Immigration shelter
Front Desk Agent
Marriott International
Dallas, TX
05.2023 - 12.2023
- Customer service, hospitality
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
Warehouse Associate
Amazon
Dallas, TX
03.2022 - 05.2023
- Warehouse
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Operated equipment while observing standard safety procedures.
Warehouse Worker
Quiet Logistics
Dallas, TX
04.2021 - 04.2022
- Managed inventory organization and ensured timely restocking of warehouse materials
- Loaded, unloaded, and moved material to and from storage and production areas.
- Picking, packing, and shipping procedures.
Palapa
El Rio Grande Latin Market
07.2019 - 08.2020
- Customer service, grocery store
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
College in Medical Assisting - Medical Assisting
The College of Health Care Professions-Dallas
Dallas, TXHigh school diploma -
Inspired vision academy
Dallas, TX06.2020
Skills
Bilingual
Customer service
Hospitality
Computer knowledge
Fast learner
Problem solving
Languages
English
Native or Bilingual
Spanish - Fluent
Native or Bilingual
Timeline
Front Desk Agent
Hilton Anatole
08.2024 - Current
Residential Aide
Favorite Healthcare Staffing
12.2023 - 08.2024
Front Desk Agent
Marriott International
05.2023 - 12.2023
Warehouse Associate
Amazon
03.2022 - 05.2023
Warehouse Worker
Quiet Logistics
04.2021 - 04.2022
Palapa
El Rio Grande Latin Market
07.2019 - 08.2020
College in Medical Assisting - Medical Assisting
The College of Health Care Professions-Dallas
High school diploma -
Inspired vision academy