Brenda Lopez
Dallas,TX
Summary
Dependable Individual that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Honda Financial Services
10.2023 - Current
- Complied with department and company policies, procedures, and regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving situations.
- Maintained accurate records of all transactions and customer interactions in timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Trained new hires and shared best practices to ensure customer satisfaction.
Server & Bartender
Red Lobster
02.2022 - 05.2024
- Demonstrated hospitality and customer service while greeting tables.
- Trained new servers in company policies, guest service standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Security Officer
MLG Security Services
09.2021 - 01.2024
- Prepared detailed, accurate written incident reports.
- Collaborated with law enforcement agencies during emergencies or ongoing investigations.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Sorter
Amazon
09.2020 - 08.2021
- Received incoming packages and inspected for defects or damage.
- Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks and forklifts.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Supported quality control initiatives by inspecting items during the sorting process to identify damages or defects.
Shift Leader
Snowball Sno Cones
04.2020 - 08.2020
- Managed inventory levels using company systems and guidelines to reduce loss.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Kept kitchen stocked and stations ready, using pre-opening hours to fully prepare for each day's work.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Trained new staff on food preparation and safety procedures.
Education
Bachelor of Arts - Criminal Justice
Texas A&M University
Kingsville, TX05.2023
PCT Certification - Patient Care
Rio Grande Valley Vocational Services
Edinburg, TX06.2019
High School Diploma -
Valley View High School
Pharr, TX06.2019
Skills
- Critical Thinking
- Strong Work Ethic
- Time Management
- Positive and professional
- Data entry
- Bilingual
- Building rapport
Timeline
Customer Service Representative
Honda Financial Services
10.2023 - Current
Server & Bartender
Red Lobster
02.2022 - 05.2024
Security Officer
MLG Security Services
09.2021 - 01.2024
Warehouse Sorter
Amazon
09.2020 - 08.2021
Shift Leader
Snowball Sno Cones
04.2020 - 08.2020
Bachelor of Arts - Criminal Justice
Texas A&M University
PCT Certification - Patient Care
Rio Grande Valley Vocational Services
High School Diploma -
Valley View High School
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