Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Server

Brenda Lopez

115 Cedar St Henderson,NV

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Ellys. Proven ability to engage guests and resolve issues, ensuring satisfaction. Experienced in cash handling and training new staff, contributing to a positive dining experience and operational excellence. Committed to maintaining high standards in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Ellys
03.2022 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Old Soul
04.2021 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Cocktail Server

Fiesta Casino
06.2019 - 03.2020
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Maintained clean and organized bar area.
  • Checked guests' identification before serving alcoholic beverages.

Shift Supervisor

KFC Restaurant
09.2014 - 06.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Black Rock
Yucca Valley, CA
06-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

Spanish
Full Professional

Timeline

Server

Ellys
03.2022 - Current

Server

Old Soul
04.2021 - 03.2022

Cocktail Server

Fiesta Casino
06.2019 - 03.2020

Shift Supervisor

KFC Restaurant
09.2014 - 06.2018

High School Diploma -

Black Rock
Brenda Lopez