Brenda Lozano
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining exceptional performance for the team and customers. Proven to maintain composure even when under pressure. I provide all necessary services along side with a welcoming attitude.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
JJ Bargain Center
06.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled cash with high accuracy and took care to check bills for fraud.
Store Team Member
Cinnaholic
02.2023 - 07.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Successfully fulfilled the responsibilities of additional assigned shifts.
- Provided coverage for colleagues during their absences.
Front Counter Crew Member
Habit Burger Grill
03.2022 - 06.2023
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Facilitated training for new employees.
Education
High School Diploma - Core Subjects
Ramón C. Cortines School of Visual And Performing
450 N Grand Ave06.2022
Skills
- Adaptability
- Communication
- Problem Solving
- Teamwork
- Interpersonal
- Critical Thinking
- Time Management
Timeline
Customer Service Cashier
JJ Bargain Center
06.2023 - Current
Store Team Member
Cinnaholic
02.2023 - 07.2023
Front Counter Crew Member
Habit Burger Grill
03.2022 - 06.2023
High School Diploma - Core Subjects
Ramón C. Cortines School of Visual And Performing
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