Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Magdaleno

Orange,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Smartfi Home loans
01.2025 - Current
  • Answer inbound and outbound calls regarding reverse mortgages and loan servicing.
  • Educate clients on mortgage options
  • De-escalate frustrated or confused borrowers while maintaining professionalism and empathy.
  • Transfer calls to appropriate departments or licensed loan officers as needed.
  • Use Aloware and CRM systems to log calls, follow-ups, and notes accurately.

Customer Service Representative

Mutual Of Omaha
02.2023 - 12.2035
  • Remained calm and professional in stressful circumstances
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated databases with new and modified customer data.

Receptionist/Office Administrator

Fit-Line Global
08.2022 - 02.2023
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems
  • Managed front desk operations, including answering calls, emails, taking messages, and sorting mail.

Customer Service Representative

AAG
01.2018 - 06.2022
  • Inbound and outbound calls
  • 100+ inquiries by phone daily.
  • Data Analysis.

Child Care Aide

OUSD CARES
06.2016 - 06.2018
  • Assisted teachers in providing a safe, nurturing environment for children.
  • Maintained accurate records of child attendance and activities.
  • Provided guidance to children on social interactions and conflict resolution.

Floating Substitute

OUSD CARES
01.2016 - 06.2016
  • Stepped into various classroom and child care roles as needed across multiple school sites.
  • Adapted quickly to different age groups and classroom settings.
  • Demonstrated flexibility and reliability in a fast-paced educational environment.

Education

Associate in Arts for Transfer (AA-T) - Sociology

Santiago Canyon College
Orange, CA
06.2022

Associate of Arts - Liberal Arts: Arts, Humanities & Communication

Santiago Canyon College
Orange, CA
06.2022

Associate of Arts - Liberal Arts: Social & Behavioral Sciences

Santiago Canyon College
Orange, CA
06.2022

Skills

  • Paperwork processing
  • First Aid/CPR
  • Fluent in Spanish
  • Dependable and responsible
  • Child Supervision
  • Conflict Resolution
  • Meal Preparation
  • Analytical Thinking
  • Group leadership
  • Child Safety Procedures
  • Appointment scheduling
  • Administrative Support
  • Critical thinking
  • Active listening
  • Customer service
  • Data entry
  • Observation and monitoring
  • Age-appropriate activities
  • CPR training
  • Professionalism and ethics
  • Multilingual communication
  • Classroom organization

Certification

  • Certificate of Achievement, CSU General Education Breadth — January 2022
  • Certification: American Institutions Requirement Met — August 2022

Timeline

Customer Service Representative

Smartfi Home loans
01.2025 - Current

Customer Service Representative

Mutual Of Omaha
02.2023 - 12.2035

Receptionist/Office Administrator

Fit-Line Global
08.2022 - 02.2023

Customer Service Representative

AAG
01.2018 - 06.2022

Child Care Aide

OUSD CARES
06.2016 - 06.2018

Floating Substitute

OUSD CARES
01.2016 - 06.2016

Associate in Arts for Transfer (AA-T) - Sociology

Santiago Canyon College

Associate of Arts - Liberal Arts: Arts, Humanities & Communication

Santiago Canyon College

Associate of Arts - Liberal Arts: Social & Behavioral Sciences

Santiago Canyon College

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