Brenda Maldonado
Wyandanch,NY
Summary
Adept at enhancing patient experiences and streamlining referral processes, demonstrated during my two years at Catholic Health Services. Excelled in high-volume call environments, leveraging skills in Epic and customer service. Achieved significant improvements in efficiency and patient satisfaction, showcasing a proactive approach and fluency in bilingual communication. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, insurance verification and scheduling. Ready to bring 9 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Patient Referral Liaison
Catholic Health Services
05.2022 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Answered a high volume of calls.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Provided excellent customer service to patients and medical staff.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service, phone etiquette and other office duties.
Retail Sales Associate
Costco
12.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
TH Instructional Support Assistant
Stony Brook University Hospital
12.2019 - 04.2022
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Service Representative
Medical Arts Radiology
09.2017 - 12.2019
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the practice.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
File Clerk
Schweiger Dermatology
06.2016 - 12.2016
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Restored old files and archived completed files for future reference.
File Clerk
Frank DeMento MD & Associates, PC
02.2015 - 06.2016
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Managed sensitive or confidential files with attention to data security and storage policies.
Education
Associate of Arts -
Nassau Community College
Garden City, NY06.2019
No Degree - Medical Assisting
Wilson Tech Center
Dix Hills, NY06.2014
High School Diploma -
Wyandanch Memorial High School
Wyandanch, NY06.2014
Skills
- Proficient in Microsoft Excel, Microsoft Word, Epic, EMR, NexTech, Medical Manager, Medics Premier
- Fluent Bilingualism
- Customer Service
- Time Management Efficiency
- HIPAA understanding
- Proactive and team player
- Call center experience
Timeline
Patient Referral Liaison
Catholic Health Services
05.2022 - Current
Retail Sales Associate
Costco
12.2021 - Current
TH Instructional Support Assistant
Stony Brook University Hospital
12.2019 - 04.2022
Patient Service Representative
Medical Arts Radiology
09.2017 - 12.2019
File Clerk
Schweiger Dermatology
06.2016 - 12.2016
File Clerk
Frank DeMento MD & Associates, PC
02.2015 - 06.2016
Associate of Arts -
Nassau Community College
No Degree - Medical Assisting
Wilson Tech Center
High School Diploma -
Wyandanch Memorial High School
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