Brenda Manjarrez
Willis,TX
Summary
Hardworking Restaurant Manager with 12 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Cyclone Anaya's Restaurant
The Woodlands, USA
06.2011 - 12.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Full Service Restaurant Background
Education
GED -
TexasSkills
- Customer Service Best Practices
- Restaurant Operations Management
- Labor and Overhead Cost Estimation
- Front of House Management
- Quality Assurance
- Back of House Management
- Problem Solving
Timeline
Restaurant Manager
Cyclone Anaya's Restaurant
06.2011 - 12.2023