Brenda Martin
Smithville,TN
Summary
Versatile and results-oriented professional with a proven track record at A Bushel & A Peck Home Creations, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and inventory control, achieving significant repeat business. Demonstrates exceptional verbal communication and attention to detail, committed to service quality assurance.
Overview
13
13
years of professional experience
Work History
Owner
A Bushel & A Peck Home Creations
03.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Office Manager
Tennessee Hearing Instrumental Specialists
11.2014 - 03.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
CNA
Suncrest Private Duty
12.2011 - 08.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
DeKalb County High School
Smithville, TN05-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Service quality assurance
- Attention to detail
- Scheduling
- Inventory control
Timeline
Owner
A Bushel & A Peck Home Creations
03.2016 - Current
Office Manager
Tennessee Hearing Instrumental Specialists
11.2014 - 03.2016
CNA
Suncrest Private Duty
12.2011 - 08.2015
High School Diploma -
DeKalb County High School
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