Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
flowers/herbs planting, Animal Lover, Swimming, Hiking
Timeline
Generic

Brenda Martinez

Woodbridge,Virginia

Summary

I have always had jobs that involve constant communication. I find I'm very good at making the people around me happy. Something I pride myself in is being able to communicate with others in the correct way no matter the situation. From working in a restaurant environment, to working with clients for dogs I walked, to teaching foreigners how to better understand the English language, It has always brought out the best in me.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hotel Operations Manager

Governor House Inn/Motel 6 Falls Church
11.2022 - Current
  • Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
  • Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Developed and maintained strong relationships with contractors during renovations and after for daily properties work.
  • Reduced operational costs by streamlining processes and optimizing resource allocation.
  • Payroll
  • Chargebacks
  • Review response on OTAS websites
  • shift covers
  • Monthly commission reconciliations
  • Monthly budget accounting records
  • Monthly daily hotel files storages
  • Daily all property inspections


General Manager

Govenor House INN / Motel 6 Falls Church
12.2018 - 11.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and maintained strong relationships with contractors during renovations and after for daily properties work.
  • Monthly daily hotel files storages
  • Monthly Budget accounting records
  • Chargebacks
  • Oversee day-to-day operations, assign weekly performance goals and ensure their completion,
    and accomplish your own goals.
  • Hiring/firing employees/Staff warnings/write ups
  • Shift cover
  • Evaluating staff performance and productivity,and Staff uniform inspections
  • Analyzing accounting and financial data of hotel systems
  • Guest complaints/corporate responds
  • Cash shortages
  • Room and outside property inspections
  • Maintenance reports
  • Reviews response on OTAS websites
  • Monthly Inventory records
  • Monthly Inventory orders for all departments
  • Payroll by weekly


Assistant Manager

Governor House Inn
04.2018 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed and maintained strong relationships with contractors during renovations and after for daily properties work.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • schedule staff
  • Worked hand to hand with General manager and House keeping manager to assist their departments
  • Reviews response on OTAS websites
  • Payroll time cards prep for General Manager
  • Monthly budget accounting records
  • Monthly daily hotel files storages



Front Desk Receptionist

Governor House Inn-Namastayinns
02.2017 - 04.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed reservations for guests.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Teacher

In Touch Language Inc
11.2015 - 02.2017
  • I was assigned to teach Korean students how to correctly pronounce English words and understand the language better
  • I have an average of 30 students a day
  • I fill out report cards at the end of every month based on their performance
  • Daily I correct their writing comprehension and pronunciation errors that they may make.

Dog Walker

JC's Pet Care
06.2015 - 08.2016
  • I took clients pets out on daily walks and had to make sure I was there in a timely fashion
  • I learned a lot about building trust between a client , pet and myself during my time being on call as a dog walker.

Waitress

Chuy's
10.2014 - 11.2015
  • While I was at Chuy's I made sure that every night I made the most out of it
  • I was assigned more tables than other waitresses because I knew I could do it and they had faith in me
  • After awhile they started to have me train other waiters
  • I was always willing to do whatever they asked and never shy away from learning something new.

Education

High School Diploma -

Annandale High School
Annandale, VA
2014

Skills

  • Communication
  • Punctual
  • Bilingual
  • Empathetic
  • Outgoing
  • Cooperative
  • Team Player
  • Positive Attitude

Accomplishments

  • Consistently was the top grossing waitress in my restaurant
  • Earned teacher of the month honors for my region 4 times in 18 months
  • Always highly recommended by my students

Certification

  • Certificate of completion Motel 6/Studio 6 Franchise Training December 6,2018
  • Certificate of Achievement Lightkeeper Service Culture

March 9,2021

flowers/herbs planting, Animal Lover, Swimming, Hiking

Spring time is the best time to plant for my family and I . We love going out to outside adventures. We are a family of animal lovers ! we have 1 Cavachon doggie named Hope, 2 Holland Lop bunnies named Kito and kata and lets not forget our hermin crabs who we have yet not name. 

Timeline

Hotel Operations Manager

Governor House Inn/Motel 6 Falls Church
11.2022 - Current

General Manager

Govenor House INN / Motel 6 Falls Church
12.2018 - 11.2022

Assistant Manager

Governor House Inn
04.2018 - 12.2018

Front Desk Receptionist

Governor House Inn-Namastayinns
02.2017 - 04.2018

Teacher

In Touch Language Inc
11.2015 - 02.2017

Dog Walker

JC's Pet Care
06.2015 - 08.2016

Waitress

Chuy's
10.2014 - 11.2015

High School Diploma -

Annandale High School

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Brenda Martinez