Brenda Martinez
Silver Spring,MD
Summary
Experienced administrative professional skilled in scheduling and managing documentation. Customer-focused individual with expertise in preparing and modifying documents, as well as coordinating meetings. Effective communicator who excels in collaborating with individuals from diverse backgrounds and maintaining a professional office reputation. Organized Program Support Assistant providing valuable assistance to team members and managers by managing calendars, handling communications, and addressing inquiries. Strengths lie in scheduling and problem-solving. With 20 years of experience, reliable and dedicated professional. Known for punctuality and strong work ethic, possesses dynamic communication skills and proficiency in the Microsoft Office Suite, enabling delivery of a high level of support.
Overview
17
17
years of professional experience
Work History
General Clerk III/Administrative Assistant
Department of Energy
03.2022 - Current
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Accomplished multiple tasks within established timeframes.
Administrative Assistant II
Pan-American Health Organization
06.2021 - 01.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
- Created PowerPoint presentations used for diverse business needs
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Crafted proposals and memos using desktop publishing and word processing software
- Recorded and maintained updated information on company services
Executive Administrative Assistant
St. John's Episcopal School
07.2017 - 06.2020
- Managed director's calendar and prepared meeting agenda and materials
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes
- Restocked office and break room supplies to maximize team productivity
- Managed external contacts and kept track of periodic communication needed for priority actions
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Documented and routed business correspondence to manage office paperwork
Surgical Coordinator - Team Leader
Summit Orthopedics
09.2007 - 06.2017
- Checked patient insurance and collected pre-authorizations from providers
- Worked with operating facilities to schedule procedures on behalf of 6 Orthopedic surgeons
- Gathered current medical information and reviewed histories to gather details for surgeons
- Distributed treatment and procedural information to patients
- Coordinated work processes and routed paperwork to appropriate physicians and staff members
- Scheduled follow-up appointments as designated by the physician
- Collaborated and established strong working relationships with physicians, supervisors, and colleagues
- Located scheduling barriers and implemented appropriate solutions
- Scheduled surgical procedures for patients by reviewing surgeon schedules, hospital timetables, and insurance verification
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery
- Educated patients on at-home surgery preparation requirements and post-operative care process
- Reviewed CPT and ICD codes to check accuracy for billing
- Sent H&P form and other patient information to surgery facility
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office
- Informed patients of payment policies, collected insurance information and verified benefits
- Entered insurance information and flagged out-of-network coverage information in computer system
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD05-2025
High School Diploma - undefined
Bethesda Chevy Chase High School
Bethesda, MD06.1998
Skills
- Records management systems
- Document retrieval
- Advanced MS Office Suite knowledge
- Dedicated team player
- Strong problem solver
- Meeting coordination
- Microsoft office
- Staff motivation
- Customer relations
- Schedule management
- Data analysis and research
- Administrative operations
- Confidential document control
- Professional and mature
- Training and development
- Bilingual -Spanish/English
Timeline
General Clerk III/Administrative Assistant
Department of Energy
03.2022 - Current
Administrative Assistant II
Pan-American Health Organization
06.2021 - 01.2022
Executive Administrative Assistant
St. John's Episcopal School
07.2017 - 06.2020
Surgical Coordinator - Team Leader
Summit Orthopedics
09.2007 - 06.2017
High School Diploma - undefined
Bethesda Chevy Chase High School
Bachelor of Science - Business Administration
University of Maryland Global Campus
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