James Louviere II
Silver Spring,MD
Summary
Professional candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Urban Crab Boil
10.2023 - 09.2025
- Executed daily operations to ensure a seamless dining experience for guests.
- Expertly structuring internal operations and outlined policies and procedures.
- Managing budgets and financial performance, monitoring revenue and expenses closely, accurately tracking funds and keeping records current.
- Maintaining thorough knowledge of industry regulations and guidelines governing handling practices.
- Led staffing initiatives, including recruitment, training, and performance evaluations.
Food and Beverage Management
Manor Country Club
09.2021 - 02.2024
- Built budget and forecasting reports covering accounting, risk management and other factors.
- Managed an effective schedule to maximize productivity.
- Enforced company standards, translating senior management directives into actionable front-line policies.
- Reported on operations and outreach success, helping management make strategic decisions based on relevant information.
- Improved analytics and workflow efficiencies by developing systems for usage reporting, media management and automated web hosting.
- Developed and implemented seasonal menu changes based on customer feedback and ingredient availability.
- Trained and mentored staff on customer service best practices and food safety standards.
Prime Rib, Management
Live! Casino & Hotel
01.2019 - 10.2020
- Assisting the General Manager in performing administrative duties.
- Documented, researched, and resolved customer service issues.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Worked effectively in fast-paced environments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Butler Assistant
Live! Casino & Hotel
06.2018 - 01.2019
- Confirm VIP reservations and arrivals.
- Maintain knowledge of ongoing events on property.
- Provided attentive support to VIP guests, ensuring their needs were met promptly and efficiently.
- Assisted in managing specialized supplies and inventory, contributing to effective resource allocation.
- Collaborated closely with other support team members and departments to deliver seamless assistance across departments when needed.
Bartender
MGM Ginger
12.2017 - 06.2018
- Maintained and operated full-service, high-volume bar.
- Prepared and served a diverse range of cocktails and beverages to meet customer preferences.
- Ensured cleanliness and organization of the bar area, adhering to health and safety regulations.
- Engaged with guests to provide personalized service, enhancing their overall bar experience.
Expeditor
MGM Ginger
12.2017 - 06.2018
- Coordinated with kitchen staff to ensure timely preparation and delivery of menu items.
- Monitored inventory levels and communicated with management and suppliers to maintain stock on critical ingredients.
- Resolved discrepancies in orders by investigating issues and coordinating with staff and management.
Transportation, Printing, and Network Coordinator
LSY Architects
06.2007 - 11.2017
- Evaluate and approve drawings for printing assignments as per client's specifications.
- Assist in the arrangement of facility machinery maintenance with LSY vendor.
- Managed vendor relationships to negotiate cost-effective contracts and improve overall service quality.
Education
Bachelor of Science - Hospitality & Tourism Management
University of Maryland Eastern Shore
Shady Grove, MD12.2019
Associate of Science - Hospitality and Tourism Management
Montgomery College
Rockville, MD12.2017
Skills
- Expertise in Microsoft Office
- Customer-focused service
- Workplace professionalism
- Data entry and record preparation
- Team-focused dedication
- Effective relationship management
- Task coordination
- Proficient in resolving issues
- Collaborative team development
- Operational efficiency management
Affiliations
Eta Delta Sigma- International Honors Society for Hospitality Management
LANGUAGE
English
Native
TRAINING
- Hospitality Management
- Human Resource Management
- Marketing in Hospitality and Leisure Services
- Hospitality Industry Accounting
- Financial Management
- Hospitality Purchasing
- Culinary Art Management
- Professional Cooking and Production
Timeline
General Manager
Urban Crab Boil
10.2023 - 09.2025
Food and Beverage Management
Manor Country Club
09.2021 - 02.2024
Prime Rib, Management
Live! Casino & Hotel
01.2019 - 10.2020
Butler Assistant
Live! Casino & Hotel
06.2018 - 01.2019
Bartender
MGM Ginger
12.2017 - 06.2018
Expeditor
MGM Ginger
12.2017 - 06.2018
Transportation, Printing, and Network Coordinator
LSY Architects
06.2007 - 11.2017
Bachelor of Science - Hospitality & Tourism Management
University of Maryland Eastern Shore
Associate of Science - Hospitality and Tourism Management
Montgomery College