Brenda McClintock
Orlando,FL
Summary
Outstanding bartender with a proven track record at Victory Casino Cruise, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through engaging interactions and effective problem-solving. Skilled in inventory management and staff training, driving revenue growth with creative drink promotions and exceptional service.
Overview
15
15
years of professional experience
Work History
Bartender
Victory Casino Cruise
Cape Canaveral, FL
10.2023 - Current
- Prepared and served beverages in accordance with standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Engaged with customers to provide exceptional service, fostering a welcoming environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Banquet Bartender
Hospitality Staffing Solutions
Orlando, FL
11.2010 - 02.2020
- Managed beverage service for large-scale events, ensuring timely delivery and guest satisfaction.
- Trained junior bartenders on cocktail preparation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Checked ID cards and verified bar guests were of legal age.
Bartender Supervisor
Kissimmee Bay Country Club
Kissimmee, FL
10.2010 - 05.2014
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and drink preparation technique.
- Oversaw scheduling and staffing, optimizing resource allocation during peak hours.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty within the establishment.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma - Business
Wapakoneta Sr. High School
Wapakoneta, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
Timeline
Bartender
Victory Casino Cruise
10.2023 - Current
Banquet Bartender
Hospitality Staffing Solutions
11.2010 - 02.2020
Bartender Supervisor
Kissimmee Bay Country Club
10.2010 - 05.2014
High School Diploma - Business
Wapakoneta Sr. High School