Brenda Melgar-Alvarado
Maricopa,AZ
Summary
Dynamic and dedicated professional with extensive experience at Caesars Entertainment, excelling in customer satisfaction and cash handling. Proven ability to enhance guest experiences through exceptional communication and adaptability. Recognized for cultivating strong relationships with patrons and efficiently managing high-volume service environments. Bilingual and committed to maintaining a clean and welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Caesars Entertainment
09.2020 - 09.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Cashing out checks.
- Greeted new customers, discussed specials, and took drink orders.
- Recommended products
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bingo Clerk
Caesars Entertainment
Maricopa, AZ
07.2017 - 09.2020
- Assisted in the setup and breakdown of bingo equipment, contributing to a well-organized event space for players.
- Utilized computer systems effectively for data entry tasks such as recording winners'' information or updating inventory logs accurately.
- Managed cash transactions for the purchase of bingo cards and payouts, ensuring accuracy and proper recordkeeping.
- Streamlined card sales process, reducing wait times and ensuring optimal game flow for players.
- Provided backup support to other team members during peak periods or in their absence, demonstrating adaptability and commitment to teamwork.
- Enhanced player satisfaction by providing exceptional customer service, addressing questions, and resolving issues in a timely manner.
- Trained new team members on procedures and protocols, supporting their integration into the role and fostering teamwork among staff.
- Maintained cleanliness and organization of the gaming area throughout each shift, contributing to an enjoyable playing environment for guests.
Receptionist
Oasis Dispensary
Chandler, AZ
05.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Cashier/Cook
Panda Express Restaurant
Maricopa, AZ
05.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Take orders in drive thru and In food line
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintain Lobby clean
Restaurant Server
Caesars Entertainment
Maricopa, AZ
11.2015 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Ged -
Casa Grande Union
Casa Grande, AZ05.2013
Skills
- Customer satisfaction
- Order taking
- Organization
- Exceptional communication, Teammates and guest
- Cleanliness
- Menu recommendations
- Cash handling
- POS system operation
- Service prioritization
- Adaptability and flexibility
- Server etiquette
- Wine history
- Hospitality and accommodation
- Tip management
- Strong work ethic
- Exceptional customer service
- Table bussing
- Guest seating
- Bilingual
Languages
Spanish
Full Professional
Timeline
Restaurant Server
Caesars Entertainment
09.2020 - 09.2024
Receptionist
Oasis Dispensary
05.2018 - 11.2019
Bingo Clerk
Caesars Entertainment
07.2017 - 09.2020
Cashier/Cook
Panda Express Restaurant
05.2017 - 03.2019
Restaurant Server
Caesars Entertainment
11.2015 - 06.2017
Ged -
Casa Grande Union