Brenda Minor
Catholic Charities
Tampa,FL
1
Certification
20
years of professional experience
Experienced housing advocate with a background in case management, rental assistance applications, and housing stability planning. Known for accurate documentation, confidential communication, and client advocacy that supports safe housing outcomes. Compassionate housing and human services professional with experience supporting residents, reviewing client files, and preparing forms for social services and rental assistance programs. Skilled in documentation, follow-up, and problem solving, with a strong focus on helping clients stay housed and move toward stable, long-term solutions.
Work History
Housing Advocate
1 Year- Documented client concerns and organized files for supervisor review to facilitate timely action.
- Assisted clients in completing applications for rental assistance programs and other forms of support.
- Promoted adherence to housing rules among residents, assisting with Social Services forms, resume writing, and goal setting to enhance housing stability.
Night Auditor
2 Months- Audited nightly folios and balanced cash drawers at Guesthouse Inn & Suites.
- Reviewed reservations, room statuses, and guest accounts for accurate billing.
- Processed guest check-ins and check-outs using property management system.
- Answered guest calls and resolved late-night service requests.
- Prepared daily reports for management review and shift handoff.
ER Admissions Clerk
1 Month- Registered emergency patients using Olmsted Medical Center admission workflows and EMR systems.
- Verified insurance information and demographic details for emergency department admissions.
- Obtained patient signatures on consent and financial forms during admissions on consent and financial forms.
- Answered patient and family questions with clear, calm communication.
Concierge/Receptionist Coordinator
4 Months- Greeted residents and guests with warm hospitality at Waters on Mayowood concierge desk.
- Answered calls and routed messages to ensure smooth communication for community staff.
- Scheduled transportation, appointments, and community services for residents.
- Managed mail, packages, and deliveries with accurate front desk organization.
- Supported tour preparation for prospective residents and family members.
- Resolved customer complaints by actively listening and providing effective solutions, contributing to overall guest satisfaction.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Protected guest privacy and upheld building reputation by managing confidential information securely.
Hotel Front Desk Clerk
3 Years- Greeted guests and processed check-ins at Red Carpet Inn front desk
- Resolved guest questions and provided directions, amenities, and local information
- Managed reservations, arrivals, and departures using hotel booking systems
- Handled payments, receipts, and folio updates with careful accuracy
Cashier/Customer Service
3 Years 7 Months- Assisted Sam's Club members with friendly checkout and payment processing.
- Scanned merchandise and verified pricing at front-end registers.
- Processed cash, card, and digital payments accurately.
- Checked membership cards before completing purchases.
Human Services Technician
3 Years 3 Months- Documented service notes and client observations in confidential Lindencare records.
- Assisted care teams with treatment plans and behavior support strategies.
- Monitored client safety and responded to behavioral or emotional crises.
- Coordinated appointments, transportation, and community activities for Lindencare residents.
- Prepared daily meals and took clients on appointments
Assistant Store Manager
7 Months- Supervised daily store operations and upheld Benetton brand standards.
- Scheduled associates and coordinated coverage for sales floor and fitting rooms.
- Trained staff on customer service, product knowledge, and sales procedures.
- Monitored inventory levels and supported stock replenishment and merchandise receiving.
- Daily sales report to corporate
- Daily bank deposits
Education
Bachelor of Arts - English Literature/Writing
Paralegal/ Completed All Courses Except For My Internship - Paralegal Studies
Skills
Rental applications
Case management
Social services forms
Housing planning
Financial assistance
Resource coordination
Client file review
Case documentation
Mediation
Client advocacy
Certification
- Alternative Dispute Resolution
Timeline
Housing Advocate
Catholic Charities
11.2023 - 11.2024Read More
Night Auditor
Guesthouse Inn & Suites
09.2023 - 11.2023Read More
ER Admissions Clerk
Olmsted Medical Center
08.2021 - 09.2021Read More
Concierge/Receptionist Coordinator
The Waters on Mayowood
05.2021 - 09.2021Read More
Hotel Front Desk Clerk
Red Carpet Inn
05.2018 - 05.2021Read More
Cashier/Customer Service
Sam's Club
10.2017 - 05.2021Read More
Human Services Technician
Lindencare
02.2010 - 05.2013Read More
Assistant Store Manager
United Colors of Benetton
08.2004 - 03.2005Read More
St. Catherine University
Bachelor of Arts from English Literature/Writing
Read More
Hennepin TechnicalCollege
Paralegal/ Completed All Courses Except For My Internship from Paralegal Studies
Read More