Brenda M Johnson
Target Corporation
Bensalem,US
41
years of professional experience
Compassionate School Lunch Aid with instructional experience and strong interpersonal skills. Demonstrated ability to engage diverse groups, including individuals with disabilities. Proven track record in welcoming visitors and delivering informative demonstrations, ensuring a positive environment for children.
Work History
Guest Associate
1 Year 9 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, processing transactions accurately and quickly.
- Assisted in maintaining a clean and organized store environment to enhance guest experience.
- Collaborated with team members to ensure optimal stock levels on the sales floor.
- Assisted in training new associates on company policies and customer service techniques.
- Implemented visual merchandising standards to attract customers and drive sales.
- Participated in promotional events, actively engaging guests to promote products effectively.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Resolved guest issues in a timely manner, maintaining professionalism and empathy at all times.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
Supervisory Tax Examining Technician
38 Years 3 Months- Retired from professional career in October 2023.
- Oversaw responsibilities as Supervisory Tax Examining Technician.
- -Created and sustained a positive workplace culture of professionalism, ensuring all employees were treated with dignity and respect.
- -Promoted open and honest exchange of information, considering employee perspectives to develop effective approaches for achieving results.
- -Set specific employee performance expectations aligned with organizational goals, fostering teamwork and knowledge sharing to accomplish objectives.
- -Represented the service in a professional and competent manner.
- -Communicated to the employees the importance of customer focus. Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
- -Coordinate or maintain office tracking systems for correspondence or follow-up actions
- -Maintained and updated documents, such as reports for the department and National office.
Education
High School Diploma
Skills
Retail customer service
Customer Service Representative
Crisis Management
Cash handling
Target customer service
Time Management
Issue resolution
Timeline
Guest Associate
Target Corporation
11.2024 - CurrentRead More
Supervisory Tax Examining Technician
Internal Revenue Service
07.1985 - 10.2023Read More
Bensalem Senior High School
High School Diploma
Read More