Brenda Monterrozo
Houston,TX
Summary
Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
12
12
years of professional experience
Work History
Back Office Support/CSR
Harris County Toll Road Authority
Houston, TX
04.2025 - Current
- Fulfilled orders through precise verification processes.
- Proofread documents to ensure accuracy and compliance.
- Matched receipts with EZ tags to confirm correctness.
- Stuffed envelopes with tags to meet minimum daily requirements.
- Maintained a clean and organized work area for optimal efficiency.
Data Entry Clerk/Bilingual CSR
Sleep Designs
Houston, TX
07.2013 - 04.2025
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Maintained confidentiality of sensitive information entered into the system.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Ensured compliance with company policies regarding returns, refunds, and cancellations.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors and directed to appropriate location or person.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Trained new employees on how to use the order entry software correctly.
Education
Certification - Medical Coding And Billing
The College of Health Care Professions
Houston10-2019
High School Diploma -
Austin High School
Houston05-2010
Skills
- Meticulous attention to detail
- Filing and data archiving
- Document processing
- Verifying data accuracy
- Professional and mature
- Proficient in MS Office
Timeline
Back Office Support/CSR
Harris County Toll Road Authority
04.2025 - Current
Data Entry Clerk/Bilingual CSR
Sleep Designs
07.2013 - 04.2025
Certification - Medical Coding And Billing
The College of Health Care Professions
High School Diploma -
Austin High School
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