Brenda Morales
Salt Lake City,UT
Summary
Dynamic Eligibility Specialist with proven expertise at the State of Utah DWS, enhancing workflow efficiency through process improvements. Skilled in application assessment and effective communication, I fostered client satisfaction and streamlined service delivery. Recognized for mentoring peers and resolving complex issues, I bring a strong commitment to teamwork and problem-solving.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Eligibility Specialist
State Of Utah DWS
10.2019 - Current
- Evaluated client eligibility for state assistance programs, ensuring compliance with regulations and policies.
- Processed applications and managed case files using the Utah DWS eligibility system, enhancing workflow efficiency.
- Provided guidance to clients on program requirements, improving understanding and access to services available.
- Collaborated with social workers and community organizations to address client needs, fostering resource connections.
- Developed and implemented process improvements to streamline application reviews, reducing processing times significantly.
- Mentored junior specialists in case management techniques, enhancing team performance and service quality standards.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Customer Service Representative
The Kroger Company
07.2012 - 10.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined communication between departments to improve service delivery times.
- Managed customer complaints effectively, ensuring prompt resolution and follow-up.
- Mentored junior representatives, fostering a collaborative team environment and skill development.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science -
Everest College
Salt Lake City, UT05.2009
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2005
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Verbal communication
- Documentation and paperwork
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
State Of Utah DWS
10.2019 - Current
Customer Service Representative
The Kroger Company
07.2012 - 10.2019
High School Diploma -
Cathedral City High School
Associate of Science -
Everest College
Similar Profiles
David MillerDavid Miller
Employment Counselor at State Of Utah DWSEmployment Counselor at State Of Utah DWS
Holly McGrewHolly McGrew
Unemployment Claims Specialist at State Of Utah DWSUnemployment Claims Specialist at State Of Utah DWS
Holly McGrewHolly McGrew
Unemployment Claims Specialist at State Of Utah DWSUnemployment Claims Specialist at State Of Utah DWS
Michael MartinezMichael Martinez
Collections Specialist at Zions BancorporationCollections Specialist at Zions Bancorporation
Tyler BreedsTyler Breeds
Maintenance Technician at Sweet Candy CompanyMaintenance Technician at Sweet Candy Company