Austin Morgan
Springville,IN
Summary
Accomplished Service Manager at Morgan's Auto Service, adept in customer service and problem-solving, significantly enhanced service solutions and team productivity. Proven leadership in high-stress environments, including Lawrence County Jail, with a focus on safety and efficiency. Expertise in streamlining shipping processes at Catalant, achieving notable reductions in errors.
Overview
4
4
years of professional experience
Work History
Service Manager
Morgan's Auto Service
02.2024 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Correctional Officer
Lawrence County Jail
03.2022 - 09.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Packing, Shipping, and Receiving Assembler
Catalant
03.2021 - 03.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Education
GED -
Open Arms
Bloomfield, IN06-2020
Skills
- Positive attitude
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
Timeline
Service Manager
Morgan's Auto Service
02.2024 - Current
Correctional Officer
Lawrence County Jail
03.2022 - 09.2023
Packing, Shipping, and Receiving Assembler
Catalant
03.2021 - 03.2022
GED -
Open Arms
Similar Profiles
David AllendeDavid Allende
Automotive Service Regional Manager at USA Auto Service/ Purrfect Auto ServiceAutomotive Service Regional Manager at USA Auto Service/ Purrfect Auto Service
Joshua MorganJoshua Morgan
Equipment Operator / Construction Foreman at Morgan's Farm & ExcavationEquipment Operator / Construction Foreman at Morgan's Farm & Excavation
Joshua SykesJoshua Sykes
Hospitality Team Member at Morgan's Winery & DistilleryHospitality Team Member at Morgan's Winery & Distillery