Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Nevers

Reno,NV

Summary

Dynamic customer support professional with proven problem-solving skills, honed at Silver Legacy Casino Hotel. Expert in data entry and adept at enhancing client satisfaction through empathetic listening and effective issue resolution. Committed to delivering exceptional service and building trust, ensuring positive experiences even in challenging situations.

Overview

2020
2020
years of professional experience
1
1
Certification

Work History

PBX Hotel Operator

Fitzgerald’s Hotel Casino
1984 - 1995

Call Center Representative

Silver Legacy Casino Hotel
07.1995 - 12.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Wooster High School
Reno, NV

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Certification

award for employment of 20 years of service

Timeline

Call Center Representative

Silver Legacy Casino Hotel
07.1995 - 12.2019

PBX Hotel Operator

Fitzgerald’s Hotel Casino
1984 - 1995

Wooster High School

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Brenda Nevers