Brenda Parra
Las Vegas,NV
Summary
Customer service and sales professional with experience in office administration, bilingual communication, and sales documentation. Known for resolving client issues quickly and maintaining accurate support records. Strong focus on service quality, documentation accuracy, and process follow-through.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Sales Agent
State Farm
Las Vegas, Nevada
02.2026 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Identified and recommended cross-selling opportunities for additional products and services.
- Scheduled meetings with potential clients to understand their needs and preferences.
- Produced sales documents, finalized deals and filed records.
- Recorded customer interactions and transactions to ensure data accuracy and follow-up.
- Provided friendly support to customers during their inquiries. with each customer, providing professional, and polite support for sales and service needs.
- Ensured compliance with company policies and procedures at all times.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
Office Administrator
H&M Distributors, Inc.
Henderson, Nevada
08.2019 - 02.2026
- Recorded invoices, receipts, and payment records with accuracy to protect financial integrity.
- Kept filing systems organized for customer, vendor, and shipping documents.
- Helped with customer service inquiries and resolved routine account issues to improve client satisfaction.
- Answered incoming calls in professional manner and routed callers to appropriate personnel or departments.
- Greeted visitors at office entrance with friendly, professional service.
- Supported vendor communications and followed up on purchase orders for distributor accounts to keep processing moving.
- Responded to customer questions through email communication.
- Scanned payment checks and submitted files to boss.
Assistant Manager
Baskin Robbins
Las Vegas, Nevada
04.2014 - 08.2019
- Coordinated project staff assignments and monitored daily performance metrics.
- Facilitated onboarding and training for new hires to clarify job duties and role expectations.
- Built inventory tracking process and placed supply orders.
- Resolved customer inquiries by providing accurate information and assistance. and complaints promptly and professionally.
- Processed cash drawer transactions through POS and completed end-of-day balancing.
- Kept display cases, freezers, and product presentation standards clean and organized.
Education
High School Diploma -
Valley High School
Las Vegas, NV06-2012
Some College (No Degree) - Criminal Justice
College of Southern Nevada
Las Vegas, NVSkills
- Office administration
- Excellent customer service
- Bilingual communication
- Customer service excellence
- Problem-solving skills
- Ability to work under pressure
- Quick learner
- Team collaboration
- Sales documentation
Languages
English
Professional
Spanish
Professional
Certification
- Property and Casualty License in Nevada, Arizona, and Utah
- Life and Health License in Nevada, Arizona, and Utah
Timeline
Sales Agent
State Farm
02.2026 - Current
Office Administrator
H&M Distributors, Inc.
08.2019 - 02.2026
Assistant Manager
Baskin Robbins
04.2014 - 08.2019
High School Diploma -
Valley High School
Some College (No Degree) - Criminal Justice
College of Southern Nevada