Brenda Paulis
Cypress,CA
Summary
Driven Customer Service Manager with a proven track record at HB Pita Grill, enhancing customer satisfaction and loyalty through effective problem-solving and team management. Skilled in Microsoft Office and bilingual in Arabic and Chaldean, adept at staff training and multitasking, significantly reducing customer complaints.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
HB Pita Grill
2014.09 - 2023.09
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Received and processed cash and credit payments for all purchases.
- Trained new and coming cashiers.
- Maintained friendly and professional customer interactions.
- Balanced the needs of multiple customers simultaneously in a fast-paced food environment.
- Kept the restaurant clean and maintained a very welcoming environment.
Receptionist
IFS MMA Gym
2014.01 - 2014.09
- Welcomed guests and clients in an upbeat and friendly manner.
- Responded to telephone inquiries from clients, vendors, and the public.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Healthcare Administration
California State University - Long Beach
Long Beach, CA05.2025
No Degree - Diagnostic Medical Sonography
Cypress College
Cypress, CAHigh School Diploma -
Cypress High School
Cypress, CA06.2015
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Powerpoint
- Customer-focused
- Anatomy Knowledge
- Cash Handling
- Energetic
- Staff Training
- Staff Management
- Multi-tasker
- Medical Terminology
- Arabic and Chaldean speaking
Timeline
Customer Service Manager
HB Pita Grill
2014.09 - 2023.09
Receptionist
IFS MMA Gym
2014.01 - 2014.09
Bachelor of Science - Healthcare Administration
California State University - Long Beach
No Degree - Diagnostic Medical Sonography
Cypress College
High School Diploma -
Cypress High School
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