Brenda Perez
Houston,TX
Summary
Dynamic Assistant Manager with a proven track record at Denny's Restaurant, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, driving repeat business. Skilled in money handling and inventory management, contributing to operational efficiency and sales growth.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in server role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dennys Restaurant
Houston, TX
09.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Dennys Restaurant
Pasadena, TX
12.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Cesar E Chavez High School
Houston, TX05-2018
Skills
- Customer service
- Money handling
- Problem-solving
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Customer relations
- Goal setting
- Staff supervision
- Staff management
- Workload management
- Sales growth
Certification
Manager Servsafe- Expires 2029
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dennys Restaurant
09.2023 - 03.2025
Server
Dennys Restaurant
12.2022 - 09.2023
High School Diploma -
Cesar E Chavez High School