Brenda Perez-Ponce
San Elizario,TX
Summary
I am a bilingual Life and Health Insurance professional with a passion for helping people navigate their insurance needs. With hands-on experience in the health insurance industry, I’ve developed strong skills in explaining complex policies, resolving claims issues, and providing personalized support to clients. My ability to connect with people in both English and Spanish allows me to build trust and deliver exceptional service. I’m now looking to bring my expertise, dedication, and commitment to customer care to a Life Insurance Agent role, where I can continue making a positive impact on people’s lives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interpreter
ILingo2
05.2024 - Current
- Facilitated seamless communication by interpreting spoken language in real-time during phone conferences between adjusters, medical provides, attorneys and claimants.
- Interpreted complex legal terminology for clients to enhance understanding of legal proceedings.
- Communicated with clients to understand interpreting needs and provide best service possible.
Customer Service Representative
Assured Benefits Administrators
11.2023 - 04.2024
- Clearly articulated self-funded insurance plan details to clients, facilitating their understanding of coverage and benefits.
- Investigated and explained reasons behind claim processing issues, offering solutions and guidance for resolution.
- Acted as a liaison between clients and internal teams, ensuring seamless communication and timely information exchange.
- Proactively guided clients through the complexities of their insurance plans, addressing concerns and facilitating issue resolution.
- Maintained a high level of customer satisfaction through empathetic and informative support during challenging situations.
Customer Service Representative
MedCare Plus
09.2022 - 09.2023
- Provided comprehensive support to customers in understanding and utilizing their health insurance benefits effectively.
- Addressed customer inquiries, concerns, and misunderstandings related to insurance benefits, thereby enhancing their knowledge and confidence in their coverage.
- Assisted customers in applying for additional state-provided assistance programs, including helping them complete necessary forms and navigate the application process.
- Proactively identified and resolved issues or challenges that customers encountered, ensuring their satisfaction and peace of mind.
- Collaborated closely with colleagues in a dynamic office environment to stay up to date with the ever- evolving landscape of insurance policies and regulations. Sharing knowledge and experiences to enhance team performance and customer service.
Medical Interpreter
MasterWord Services, Inc. Translation & Interpretation
10.2021 - 03.2022
- Facilitated effective communication in multilingual healthcare settings.
- Provided proficient Spanish Interpreting services to unaccompanied children and staff members, bridging language barriers, and facilitating seamless communication.
- Served as a link between unaccompanied children and EIS staff across a spectrum of critical interactions, including intake process, medical and mental health assessments, case management interviews, and legal proceedings.
- Assisted in training sessions and educational programs to ensure that unaccompanied children had access to essential information and resources, promoting their overall well-being.
English and Spanish Tutor and Brand Manager
Language Athlete Language School
01.2020 - 08.2021
- Undertook a multifaceted role to shape the identity and outreach of the company based on its visionand objectives.
- Pioneered the definition of the company’s unique personality and crafted a distinct brand identityaligned with the organization’s overarching vision.
- Employed a comprehensive approach to identify the target audience, conducting engagement strategy.
- Demonstrated exceptional teaching and tutoring skills by instructing over ten students with varyinglanguage proficiency levels, ranging from basic to advanced. Developed a diverse range of educational recourses, including written materials, visual aids, and audio materials, to enhance student’s language comprehension, pronunciation, and practice.
Education
Bachelor of Arts - Media Advertising/Communication
The University of Texas At El Paso
El Paso, TX12-2020
Skills
- Client support
- Professional ethics
- Memory retention
- Client confidentiality
- Client service
- Cross-cultural communication
- Relationship building
- Fluent in Spanish
Certification
TEXAS DEPARTMENT OF INSURANCE General Lines –Life, Accident, Health & HMO
Timeline
Interpreter
ILingo2
05.2024 - Current
Customer Service Representative
Assured Benefits Administrators
11.2023 - 04.2024
Customer Service Representative
MedCare Plus
09.2022 - 09.2023
Medical Interpreter
MasterWord Services, Inc. Translation & Interpretation
10.2021 - 03.2022
English and Spanish Tutor and Brand Manager
Language Athlete Language School
01.2020 - 08.2021
Bachelor of Arts - Media Advertising/Communication
The University of Texas At El Paso
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