Brenda Peterson
Killeen,TX
Summary
Proven Pharmacy Assistant at Safeway, adept in organizing supplies and enhancing customer satisfaction through efficient service. Excelled in fostering a collaborative environment and mentoring new staff, demonstrating strong communication and computer skills. Achieved increased sales by offering expert advice, showcasing a blend of technical proficiency and empathetic customer engagement.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant
Safeway
Mt. Vernon, WA
07.2022 - 08.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
Caregiver
Self Employed Web
Lynden, WA
01.2012 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Associate - Medical Billing And Coding
Whatcom Community College
Bellingham, WA06.2014
Skills
Stocking shelves
Answering customer questions
Product restocking
Supply Restocking
Organizing supplies
Resolving Complaints
Verifying orders
Receiving incoming supplies
Processing payments
Computer savvy
Timeline
Pharmacy Assistant
Safeway
07.2022 - 08.2024
Caregiver
Self Employed Web
01.2012 - 06.2022
Associate - Medical Billing And Coding
Whatcom Community College