Brenda Piwetz
Hamburg,NJ
Summary
Detail-oriented Cashier with 4+ years of experience in retail and food service. Skilled in training new team members, resolving customer concerns, and keeping checkout lines moving. Strong focus on time management, teamwork, and service quality.
Overview
11
11
years of professional experience
Work History
Cashier/Customer Service
Dollar General
Sussex, New Jersey
06.2023 - Current
- Processed payments accurately to ensure balanced cash drawers and maintain smooth checkout flow.
- Payment processing supported completion of product and service transactions.
- Greeted customers and assessed needs to deliver tailored service.
- Customer guidance improved product location support and store service response.
- Prompt shelf replenishment kept products available for customer purchase.
- Neat merchandise displays improved store presentation and product accessibility.
- Recovered sales floor displays kept merchandise organized and returned misplaced items properly.
- Stock rotation supported fresh merchandise presentation across Dollar General aisles.
- Maintained cleanliness of work areas to promote safety and enhance customer experience.
Cashier/Customer Service
ShopRite
Franklin, New Jersey
09.2021 - 01.2023
- Processed customer transactions accurately and efficiently, minimizing wait times.
- Processed cashier transactions and provided register support, enhancing customer experience.
- Handled cash and electronic payments securely, maintaining financial integrity.
Lead Cashier
Burger King
Vernon, New Jersey
07.2015 - 01.2020
- Maintained accurate, efficient register transactions during busy periods.
- Processed cash, credit, and mobile payments while ensuring balanced drawers.
- Processed cash, card, and mobile payments through Burger King POS terminals.
- Reconciled cash drawers and completed end-of-shift register summaries.
- Counted and balanced cashier drawers at shift end.
- Balanced daily tills and prepared bank deposits for pickup.
- Completed customer payments quickly to support productivity targets.
- Assisted front counter cashiers and arranged Burger King register coverage across shifts.
- Trained new cashiers on register use and customer service expectations.
- Onboarded new team members in register procedures, stock duties, and customer service.
- Supported clear team communication to keep operations running smoothly.
- Held regular briefings to review daily goals and service standards.
- Addressed customer questions and concerns promptly to enhance satisfaction.
- Handled customer complaints professionally to maintain a positive service environment.
- Addressed escalated service concerns courteously and calmly.
- Corrected payment issues and order discrepancies for Burger King customers.
- Performed essential backroom tasks to ensure inventory availability., including receiving, storage, and restocking.
- Built stronger guest interactions to support repeat business.
- Counted and balanced cashier drawers at shift end.
Education
High School Diploma -
Sussex Technical High School
Sparta, NJ06-1995
Associate of Arts - Business Administration And Management
Sussex County Community College
Newton, NJSkills
- Payment processing and cash handling
- POS operations
- Register auditing
- Client service excellence
- Time management expertise
- Effective time management
- Detail-oriented organization
- Positive professional attitude
Timeline
Cashier/Customer Service
Dollar General
06.2023 - Current
Cashier/Customer Service
ShopRite
09.2021 - 01.2023
Lead Cashier
Burger King
07.2015 - 01.2020
High School Diploma -
Sussex Technical High School
Associate of Arts - Business Administration And Management
Sussex County Community College