Brenda Radloff
Fargo,ND
Summary
Dynamic leader with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer service. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Expertise in customer service, staff training and inventory management along with excellent problem solving and communication skills.
Overview
23
23
years of professional experience
Work History
General Manager
The Nines Boutique
Fargo, ND
10.2024 - 10.2025
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the business
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Coordinated staff training to ensure compliance with company policies and procedures
- Assessed team member performance through formal reviews leading to promotions and terminations as necessary
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Created policies, procedures and guidelines for staff members' daily operations
- Executed sales and operational activities, producing results that met or exceeded business plan
- Identified areas of improvement within existing systems and developed action plans for implementation
- Established and maintained proactive human resource functions, complying with labor regulations
- Facilitated open communication between stores to improve collaboration among teams
Store Manager
The Nines Boutique
Fargo, ND
08.2021 - 10.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and implemented effective stock control measures to minimize loss.
- Developed and trained staff on customer service standards, enhancing team performance.
- Analyzed sales trends to optimize product placement and merchandising strategies for increased revenue.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Created weekly work schedules to meet staffing needs while controlling labor cost
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
Co-Manager
Leela and Lavender Boutique
Fargo, ND
06.2020 - 08.2021
- Oversaw daily operations of running the store
- Assisted store manager with scheduling, making daily deposit, opening/closing cash register, hiring new employees, ordering supplies, processing freight, customer service training
- Maintained visuals weekly and floor set moves monthly
- Conducted quarterly staff meetings
- Planned monthly store events with the team
- Helped lead a team of 10 to achieve sales goals while giving excellent customer service
- Traveled to stores and shared customer service training
- Assisted and styled customers, creating friendly and lasting relationships
Lead Stylist
Mainstream Boutique
Fargo, ND
04.2018 - 02.2019
- Assisted & styled customers
- Recommended different style options & accessories for customers
- Helped bring out each customer’s best self by making them feel beautiful & confident
- Checked product orders in, tagged & steamed inventory
- Merchandised the store daily
- Conducted new floor changes weekly
- Created floor lays & modeled merchandise for social media
- Handled customer requests & orders from social media
- Aided in daily sales, meeting sales goals, training new hires
Store Manager
Merle Norman Cosmetics
Fargo, ND
09.2003 - 08.2017
- Managed a staff of 5 beauty consultants
- Performed makeovers on customers
- Recommended & sold skincare & cosmetics to all types of customers
- Assisted customers with try-on of wigs & hairpieces
- Conducted scheduling, hiring, interviewing & training
- Placed product orders, checked product orders in, maintained quality control & inventory
- Assisted bookkeeper with payroll, commission & paying bills
- Operated POS computer system
- Opening & closing procedures, cash handling, & daily deposits
- Conducted store meetings & new hire training
- Attended annual convention for 12 years
Supervisor/Bridal Consultant
David’s Bridal
West Fargo, ND
11.2002 - 08.2003
- Hired as a Bridal Consultant, promoted to 3rd Key Shift Supervisor
- Opened & closed the store with a staff of 5-10 consultants
- Assisted consultants with selling to brides & bridesmaids
- Cash handling & daily deposits
- Aided in weekly team meetings
- Attended 2 weeks of formal training with a corporate trainer while the store was being built
- Sold wedding gowns & accessories to brides, bridesmaids, & mothers
- Handled customer issues
Education
Bachelor’s Degree - Business & Office Administration
Concordia College
Moorhead, MN05.2002
High School Diploma - undefined
Fargo South High School
Fargo, ND06.1998
Skills
- Leadership
- Customer Service
- Retail Management
- Sales
- Team player
- Team coaching
- Customer relationship management
- Efficient multi-tasker
- Time management
- Staff training/development
- Friendly and positive
- Problem resolution
Timeline
General Manager
The Nines Boutique
10.2024 - 10.2025
Store Manager
The Nines Boutique
08.2021 - 10.2025
Co-Manager
Leela and Lavender Boutique
06.2020 - 08.2021
Lead Stylist
Mainstream Boutique
04.2018 - 02.2019
Store Manager
Merle Norman Cosmetics
09.2003 - 08.2017
Supervisor/Bridal Consultant
David’s Bridal
11.2002 - 08.2003
High School Diploma - undefined
Fargo South High School
Bachelor’s Degree - Business & Office Administration
Concordia College