Brenda Raner

In this role, I have consistently demonstrated the ability to assist residents during crisis situations with calm, compassion, and professionalism. Whether deescalating upset callers or connecting individuals with resources, I approach each interaction with empathy and a commitment to support. My strong communication skills—both verbal and written—enable me to collaborate effectively with team members and other departments, ensuring seamless coordination and clear information sharing. I also take pride in fostering a positive and respectful work environment by working peacefully with others and offering high-quality training to incoming employees, helping them build the confidence and skills needed to succeed in a collaborative, service-oriented setting.

In my role, I supported staff with the clerical intake of patients by performing vital tasks such as obtaining EKGs and vital signs, creating and organizing patient admission files, assigning rooms, and ensuring patients received essential supplies upon arrival. I maintained accurate documentation of each patient's location at all times, which was critical for safety and coordination of care. Additionally, I regularly escorted patients and visitors throughout the hospital, offering guidance and support to create a welcoming environment. I also facilitated therapeutic group sessions to promote engagement and recovery, and played a hands-on role in ensuring patient safety by assisting during safety holds when individuals exhibited unsafe behaviors—always prioritizing compassion, dignity, and de-escalation techniques.