Brenda Reyes-Monroy
San Marcos
Summary
Professional advocate skilled in crisis intervention and advocacy work in mental health and domestic violence. Strong focus on team collaboration and proficient in active listening, conflict resolution, and maintaining positive client outcomes. Driven and compassionate. Working to develop professional and clinical skills while giving back to community.
Overview
6
6
years of professional experience
Work History
QMHP on Crisis Hotline
Integral Care
03.2023 - Current
- Maintained detailed records of client interactions, ensuring accurate documentation for continuity of care and patient outcomes
- Continuously updated knowledge on relevant policies and procedures to provide accurate information to callers in need.
- Provided immediate crisis intervention services for callers experiencing emotional distress or seeking assistance with locating emergency crisis response.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
- Assisted in training new hotline call takers, assisting on shadowing calls and sharing best practices and offering guidance as needed.
Shelter Caseworker/Legal Advocate
Hays Caldwell Women's Center
12.2019 - 06.2021
- Provided legal and general advocacy in HCWC emergency family shelter
- Provided in-court advocacy in civil and criminal cases
- Provided clients with safety planning, crisis counseling, and transportation to appointments and court proceedings
- Completed emergency protective orders, applications for legal aid, and referrals to other services with clients
- Responded to SANE hospital calls; trained/certified sexual assault advocate
- Worked in collaboration with a multidisciplinary team consisting of advocates, law enforcement, hospital personnel, and legal teams
- Supervised interns and volunteers in advocacy role
- Facilitated HELPline trainings with new staff and volunteers
- Facilitated anti-racism/diversity trainings presented at all-staff monthly meetings
- Prepared educational materials prior to trainings and served on the Caldwell County Family Violence Task Force
Shelter Overnight/Weekend Supervisor
Hays Caldwell Women's Center
06.2019 - 07.2021
- Served as the only staff member on-site the emergency family shelter for overnights/weekends
- Provided general advocacy, managed resident conflicts, and maintained the 24/7 helpline
- Conducted house meetings and group counseling sessions
Registered Behavior Technician (RBT)
BlueSprig Pediatric Autism Clinic
02.2019 - 04.2020
- Worked under supervision of a BCBA to deliver ABA therapy to children with autism
Education
Bachelor of Science - Sociology
Texas A&M University
01.2018
Skills
- Bilingual, fluent in English and Spanish
- Microsoft Office, Teams, and Outlook
- Trauma-informed care
- Teamwork orientation
- Cross-cultural sensitivity
- Mental health awareness
- Call handling
Timeline
QMHP on Crisis Hotline
Integral Care
03.2023 - Current
Shelter Caseworker/Legal Advocate
Hays Caldwell Women's Center
12.2019 - 06.2021
Shelter Overnight/Weekend Supervisor
Hays Caldwell Women's Center
06.2019 - 07.2021
Registered Behavior Technician (RBT)
BlueSprig Pediatric Autism Clinic
02.2019 - 04.2020
Bachelor of Science - Sociology
Texas A&M University
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