Brenda Rivera
LODI,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
Stockton, CA
12.2013 - Current
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Patient Service Representative
Pathology Laboratories Inc.
Torrance
06.2009 - 12.2013
- Counseled patients on potential financial liabilities and payment requirements.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Collected, posted and managed patient account payments.
- Completed and submitted appeals for denied claims.
Education
Associate of Arts - Administration of Justice
Long Beach City College
Long Beach, CA05-2012
Skills
- Policy enforcement
- Crisis intervention
- Conflict resolution
- Team collaboration
- Attention to detail
- De-escalation techniques
- Cell inspections
- Correctional facility procedures
- Inmate supervision
- Report writing
Certification
- Paralegal (July, 2025)
- Peer Support Specialist
Languages
Spanish
Professional
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
12.2013 - Current
Patient Service Representative
Pathology Laboratories Inc.
06.2009 - 12.2013
Associate of Arts - Administration of Justice
Long Beach City College
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