Brenda Ramirez Murillo
Zionsville,IN
Summary
Customer service representative with extensive industry experience, including client rapport building and partnership development. Demonstrated ability to resolve inquiries, maintain service quality, and support customer satisfaction goals. Strong team collaboration skills with consistent, positive customer interactions.
Overview
13
13
years of professional experience
Work History
Team Leader Manager
Pandora Jewelry
Carmel, Indiana
09.2026 - Current
- Coached team on sales techniques and motivated associates to achieve sales goals.
- Trained associates on product knowledge, styling, and clienteling service.
- Executed visual merchandising and maintained brand presentation standards to enhance customer engagement.
- Managed opening and closing procedures, including cash handling and registers.
- Monitored inventory levels and coordinated stock replenishment for jewelry displays to ensure product availability.
- Supported sales floor operations during daily shifts at Pandora jewelry store.
Sale Associate
Kay Jewelers
Indianapolis, Indiana
07.2024 - 08.2026
- Welcomed customers and provided tailored product recommendations, improving overall shopping experience.
- Showcased diamond, watch, and gift item features, enhancing customer understanding and engagement.
- Educated customers on protection plans, financing options, and credit applications, driving informed purchasing decisions.
- Assisted customers in locating products that suited their preferences.
- Processed sales returns and exchanges through point-of-sale system.
- Handled repair intake and provided customer service support.
- Prepared gift packaging and supported special-order requests.
- Placed special orders and contacted other stores to locate desired items.
- Assisted with inventory counts and stock replenishment tasks.
Online Personal Shopper
Walmart
Oklahoma City, Oklahoma
06.2022 - 06.2024
- Picked online grocery orders with Walmart handheld device, ensuring accuracy and efficiency in order fulfillment.
- Checked and confirmed substitutions for unavailable items in Walmart digital order system to maintain customer satisfaction.
- Dispensed online orders to customers at Walmart pickup area, providing friendly and efficient service to enhance pickup experience.
- Inspected items for damage, expiration dates, and order accuracy before fulfillment.
- Maintained product quality and kept frozen and perishable foods cold or fresh.
- Staged chilled and frozen orders in temperature-controlled storage areas.
- Coordinated with team members to support order flow and customer pickup.
Sale Associate
Bath & Body Works Inc.
Indianapolis, Indiana
11.2021 - 05.2022
- Welcomed customers into store and advised on body products, enhancing their shopping experience at Bath & Body Works.
- Greeted customers and assisted in locating items, contributing to improved customer satisfaction.
- Processed sales, returns, and exchanges through point-of-sale system.
- Assisted with inventory counts and replenished stock to ensure product availability.
- Prepared gift packaging and coordinated special-order requests.
Seasonal Team Lead
Kirkland's Home Decor
Lawton, Oklahoma
10.2020 - 10.2021
- Coordinated visual merchandising for seasonal home décor displays to enhance customer engagement and drive sales
- Delegated daily tasks to team members, ensuring alignment with store objectives and maximizing efficiency
- Supervised sales floor operations for home décor store associates
- Led opening and closing tasks across retail shifts
- Monitored inventory flow for furniture, accents, and gift items
- Supported cash handling and register procedures at checkout
- Supported manager in daily operations in establishing and tracking team goals, fostering accountability and continuous improvement
Third Key Holder
Kay Jewelers
Lawton, Oklahoma
10.2013 - 07.2020
- Supported Kay Jewelers opening and closing procedures and secured store access.
- Assisted customers with jewelry selection, styling questions, and service requests.
- Processed sales transactions using POS, ensuring accurate balancing of cash drawer.
- Maintained showcase displays and organized fine jewelry merchandise to optimize sales floor presentation.
- Coordinated repairs, special orders, and merchandise transfers, enhancing customer satisfaction.
- Inspected incoming shipments for damages or missing items before accepting them into the store.
Assistant Manager
Hibbett Sporting Goods
Lawton, OK
08.2013 - 10.2017
- Supervised store associates at Hibbett Sporting Goods during daily sales floor operations.
- Developed and delivered training for new team members on Hibbett Sporting Goods policies and customer service standards to enhance team readiness.
- Coordinated and executed merchandising displays aligning with Hibbett Sporting Goods brand presentation guidelines to optimize product visibility.
- Supported opening and closing procedures for Hibbett Sporting Goods retail location to ensure operational efficiency.
- Monitored inventory levels and supported replenishment of sporting goods and footwear.
Education
Medical Assistant
Platt College
Lawton, OK10-2019
High School Diploma -
Cache High School
Cache, OK05-2013
Some College (No Degree) - Media Communication
Full Sail University
Winter Park, FLSome College (No Degree) - Media Communication
Grand Canyon University
Phoenix, AZSkills
- Retail management
- Team management
- Customer service
- Point-of-sale systems
- Cash management
- Opening operations
- Inventory management
- Stock replenishment
- Visual display
- Product expertise
Timeline
Team Leader Manager
Pandora Jewelry
09.2026 - Current
Sale Associate
Kay Jewelers
07.2024 - 08.2026
Online Personal Shopper
Walmart
06.2022 - 06.2024
Sale Associate
Bath & Body Works Inc.
11.2021 - 05.2022
Seasonal Team Lead
Kirkland's Home Decor
10.2020 - 10.2021
Third Key Holder
Kay Jewelers
10.2013 - 07.2020
Assistant Manager
Hibbett Sporting Goods
08.2013 - 10.2017
Medical Assistant
Platt College
High School Diploma -
Cache High School
Some College (No Degree) - Media Communication
Full Sail University
Some College (No Degree) - Media Communication
Grand Canyon University