Brenda Rodriguez
Rosamond,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premise Technician
AT&T
Pasadena, CA
02.2021 - Current
- Evaluated information provided and worked with customers to provide best possible solutions.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Efficiently provided installation, repair and maintenance services for fiber or broadband internet and digital telephone systems.
- Worked with hand tools and power tools.
- Measured, cut, spliced and installed wires and cables.
- Ensured that all safety protocols were followed while performing tasks.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations and followed up with customers to ensure quality work.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Maintained updated knowledge through continuing education and advanced training.
Swing Manager
McDonald's
Los Angeles, CA
04.2016 - 01.2021
- Provided leadership, insight and mentoring to newly hired employees.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Maintained control of shift operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
Care Provider
Premier Healthcare Services-Homecare
Culver City, CA
09.2015 - 05.2016
- Followed prescribed care plans created by health professionals when providing services to client.
- Monitored health and well-being of client and reported significant health changes.
- Participated in recreational activities with client including reading, playing games, going for walks or attending social events.
- Ensured that all safety protocols were followed while working with client in their home environment.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06-2016
Some College (No Degree) - Information Technology
Colorado Technical University
Colorado Springs, COSkills
- Management Experience
- Customer Service Experience
- Excellent Troubleshooting Proficiency
- Mathematical Aptitude
- Installing Equipment
- Educating Customers
- Safety Practices
- Troubleshooting and Repair
- Writing Reports
- Work Order Completion
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid Certified
- IT Fundamentals 1 & 2
- Successfully Completed California Food Manager Certification
References
References available upon request.
Timeline
Premise Technician
AT&T
02.2021 - Current
Swing Manager
McDonald's
04.2016 - 01.2021
Care Provider
Premier Healthcare Services-Homecare
09.2015 - 05.2016
High School Diploma -
Benjamin Franklin High School
Some College (No Degree) - Information Technology
Colorado Technical University
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