BRENDA RODRIGUEZ
Mesquite,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Mesquite ISD Bilingual PEIMS Clerk
Mesquite ISD
Mesquite
09.2023 - Current
- Increased accuracy in financial reporting by closely monitoring budgetary allocations and expenditures related to PEIMS operations.
- Enhanced the efficiency of the PEIMS process by implementing new software tools and streamlining workflows.
- Played a crucial role in meeting state reporting deadlines through diligent tracking and submission of required documentation.
- Ensured seamless communication between departments by serving as the primary point of contact for PEIMS-related inquiries.
- Reduced errors in student records by meticulously verifying and updating demographic information as needed.
- Managed sensitive student data securely, adhering to FERPA guidelines and maintaining strict confidentiality at all times.
- Served as a valuable resource for school personnel seeking guidance on state reporting policies, data submission protocols, and SIS functionality.
- Efficiently maintained historical archives of school records, facilitating easy retrieval when necessary for administrative purposes or legal requests.
- Facilitated smooth transitions during academic year changes by overseeing updates to course codes, schedules, and enrollment records within the SIS.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
- Coded and processed applications into required electronic formats.
Substitute Instructional Assistant
Mesquite ISD
Mesquite, Texas
09.2022 - 09.2023
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Answered telephones, directed calls and took messages.
Teller
Wells Fargo
10.2017 - 04.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Store Manager
T-Mobile
06.2012 - 06.2017
- Responsible for conflict resolution and addressing customer concerns
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Analyzed and interpreted store trends to facilitate planning.
Education
Diploma -
W.W. Samuell High School
Dallas, TX2012
Skills
- Management ⎯ Data Entry
- Retail Marketing ⎯ Customer Service
- Classroom Support
- Instructional Assistance
- Enthusiasm for Students and Teaching
- Computer Skills
- Clerical Support
- Organization and Prioritization
- Teacher Support and Collaboration
- Records Management
Languages
Spanish
Native or Bilingual
Timeline
Mesquite ISD Bilingual PEIMS Clerk
Mesquite ISD
09.2023 - Current
Substitute Instructional Assistant
Mesquite ISD
09.2022 - 09.2023
Teller
Wells Fargo
10.2017 - 04.2021
Store Manager
T-Mobile
06.2012 - 06.2017
Diploma -
W.W. Samuell High School