BRENDA RODRIGUEZ
North Lauderdale,FL
Summary
Dynamic professional with a proven track record at Cellular Gallery Inc, excelling in inventory management and customer service. Recognized for enhancing operational efficiency and fostering team collaboration, I leverage strong cash handling expertise and conflict resolution skills to drive customer satisfaction and loyalty. Committed to delivering exceptional results in fast-paced environments.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Trustworthy and dedicated warehouse manager with 13 years of experience serving customers and operating warehouse. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
High-energy worker offering over many years of experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Reliable employee. Offering excellent communication and good judgment.
Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Cashier
Catayu Tamarac Inc
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Warehouse Manager
CELLULAR GALLERY INC
07.2011 - 09.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Promoted brand at industry events and through ongoing networking efforts.
Education
High School Diploma -
NOTRE DAMME INSTITUTE
EL PROGRESO, YORO,HONDURAS12-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Reliability and punctuality
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Loyalty program promotion
- Identification checks
- Payment posting
- Regulatory compliance
- Liquor regulations and compliance
- Report preparation
- Liquor law compliance
- Multitasking and organization
- Organizational growth
- Clear communication
- Data entry
- Inventory restocking
- Complaint resolution
- Credit card processing
- Basic math
- Sales transactions
- Promotions and discounts
- Checkout monitoring
- Credit and cash transactions
- Gift card handling
- Online orders preparation
- Receipt handling
- Transaction handling
- Ordering and stocking
- Hospitality and accommodation
- Point-of-sale system
- Financial records oversight
- Scanner operations
- Problem-solving
- Honest and dependable
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Cashier
Catayu Tamarac Inc
09.2024 - Current
Warehouse Manager
CELLULAR GALLERY INC
07.2011 - 09.2024
High School Diploma -
NOTRE DAMME INSTITUTE
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