Brenda Rodriguez

•Customer service representative, assist customers by giving tire quotes & pricing,logistics tracking (ETAs), client relationship management.

• Manage high-volume inbound and outbound inquiries via Sangoma, providing assistance regarding product availability.

• Complete stock orders and provide accurate price quotes using NetSuite.

• Partner directly with Outside Sales Representatives

• Draft and manage professional email correspondence to resolve customer issues and confirm order details.

• Utilize Microsoft Excel to track inventory trends and customer data to support sales.

• Software: NetSuite, Microsoft Excel (Data Entry/Tracking), Microsoft Office 365, Sangoma Phone Systems.

Bilingual in both English and Spanish.

• Provide professional service to customers, assist customers with questions.
• Answered phone calls, helped customers with quotes.
• Processed payments accurately, using POS terminal, and cash handling. Balanced cash drawer at the end of each shift.
• Create service invoices.
• Maintain clean work space, restocked office supplies when needed.
• Delivered merchandise to shop.
• Assisted with closing at the end of the shift.

Same job description as my current position. Company changed ownership and name.