Brenda Rousan
Apache Junction,AZ
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
19
19
years of professional experience
Work History
Cashier
99 Cent Store
Apache Junction, AZ
05.2023 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers in locating products on the shelf or in the backroom.
- Collaborated with team members to execute promotional displays quickly and accurately.
Electrical Department Head/cashier
Ace Hardware
Show Low, AZ
09.2021 - 09.2022
- Assist customers with electrical questions, order for the department, keep everything in order
- Backup cashier
Manager
Transitional Living Communities
Mesa, AZ
09.2019 - 09.2021
- Walked the property every morning to make sure it looks great for anyone coming to visit the property
- Count money to make sure books were right
- Collect rent and take it to the bank
- Check in with residents to find out any issues going on in the houses
- Make repairs as needed
- Kept district manager informed of any issues going on
Maintenance Technician
Motel 6 / Studio 6
Tempe, AZ
08.2018 - 08.2019
- Repair plumbing, electrical, paint, maintain grounds, etc.
Lead Customer Service Associate
Circle K
Phoenix, AZ
02.2017 - 08.2017
- Making sure customers are well taken care of
- Ensuring the store is clean and safe
- Keeping shelves, coffee, etc
- Neat and stocked at all times
- Handling money/cash register making sure to give proper change and that the register zeros out at the end of the day.
Cashier/Customer Service
Pete's convenience store
Fort Scott, KS
08.2016 - 02.2017
- Cashier, stocking shelves, cleaning the store
Technical Support Representative
Cox Communications
08.2010 - 08.2013
- Resolved up to 120 customer calls daily, ensuring at least 90% of all goals were met
- Assisted customers with resolving all technical issues with cable tv, internet and phone services in the most professional, personal way
- Aided management in ongoing on the job training for representatives
- Helped customers get the best benefits from our services, sold TV, Internet, telephone and Home security services
- Resolved customers billing discrepancies in a professional manner.
Field Technician
Cox Communications
11.2008 - 08.2010
- Assisted customers with all issues ranging from their cable being out, phone not working, or internet not connecting
- Calmed customers and fixed all issues and explained in a manner they would understand what the issue was
- Install all services and spend time with the customer explaining how to make the best of each service I installed.
Construction Superintendent
Advanced Repair Technologies
05.2005 - 08.2008
- Supervised the conversion of an apartment complex to a condominium community.
Education
Skills
- Microsoft office
- Networking computer
- Cashier
- General office
- Team Member
- Customer Service
- Building repair and maintenance
- Electrical
- Hand Tools
- Maintenance
- Plumbing
- Project Management
- Troubleshooting
- Sales
- Construction
- Cash Handling
- Payment Processing
- Cash Register Operation
- Drawer balancing
- Payment Collection
Locations
Show Low, AZ
Additional Information
More than 6 years of on the job customer service and technical support experience. Skilled in deductive reasoning and oral comprehension. Excellent face to face customer service abilities. Extremely dependable and excellent work ethic.
Assessments
Customer Service Skills, Proficient, 10/2018, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Military Service
Army, United States, E4, 10/1978, 10/1981
Personal Information
Title: Lead Customer Service Associate - Circle K
Timeline
Cashier
99 Cent Store
05.2023 - 05.2024
Electrical Department Head/cashier
Ace Hardware
09.2021 - 09.2022
Manager
Transitional Living Communities
09.2019 - 09.2021
Maintenance Technician
Motel 6 / Studio 6
08.2018 - 08.2019
Lead Customer Service Associate
Circle K
02.2017 - 08.2017
Cashier/Customer Service
Pete's convenience store
08.2016 - 02.2017
Technical Support Representative
Cox Communications
08.2010 - 08.2013
Field Technician
Cox Communications
11.2008 - 08.2010
Construction Superintendent
Advanced Repair Technologies
05.2005 - 08.2008
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