Brenda Sadrovitz

• Streamlined integration of new providers into the existing database, enhancing operational efficiency. Facilitated timely contract setup for new and modified agreements, strengthening provider relationships. Conducted detailed reviews and updates of provider files, ensuring compliance with W-9 submissions. Resolved contractual issues during claims processing, improving overall claims accuracy. Achieved seamless bi-monthly updates on provider contracts and modifications, maintaining accurate records. Enabled successful onboarding of new provider groups through collaboration with management and IT departments, ensuring all contracts were accurately reflected.
• Currently work at home full time.

• Addressed customer service inquiries and provided solutions to enhance client satisfaction via multiple communication channels.
• Delivered exceptional customer service, resolving inquiries and issues efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Advanced courses in clerical management and business relations.