Michelle Hickey
Oklahoma City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Database Technician
City Of Oklahoma City
01.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Inventory Technician
City Of Oklahoma City
06.2021 - 01.2024
- Continuously sought opportunities for professional development through ongoing training and education in inventory management techniques and systems, resulting in a consistently high level of performance within the role.
- Assisted in the development of standard operating procedures for the Inventory Technician role, promoting consistency and efficiency across the team.
- Prepared accurate reports detailing current inventory levels, trends, and anomalies for upper management''s review.
- Enhanced customer satisfaction by ensuring accurate and timely fulfillment of orders through meticulous inventory tracking.
- Facilitated effective communication between warehouse staff and sales teams regarding product availability, ensuring seamless order processing experiences for customers.
Unemployed Due to Covid
NA
06.2020 - 06.2021
Training Manager
Dollar General
07.2015 - 06.2020
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Stay at Home Mom
NA
01.2012 - 07.2015
Education
High School Diploma -
Westmoore High School
Moore, Ok05-2003
Skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Document management
- Microsoft Excel
- Inbound phone call handling
- Documentation and recordkeeping
- Filing
- Telephone etiquette
Timeline
Database Technician
City Of Oklahoma City
01.2024 - Current
Inventory Technician
City Of Oklahoma City
06.2021 - 01.2024
Unemployed Due to Covid
NA
06.2020 - 06.2021
Training Manager
Dollar General
07.2015 - 06.2020
Stay at Home Mom
NA
01.2012 - 07.2015
High School Diploma -
Westmoore High School
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