Brenda Salazar

Branch Experience Manager in directing the operations of the branch, ensuring the branch meets organizational,

financial, operations, service, and growth plans. Member service is an important part of the member experience,

it is how we see, use knowledge and interact to engage and guide members through a world class experience

• Supports the selection of talent, training, development, and effectively role model and motivate high job performance.
• Supports Branch Experience Manager in monitoring all branch activity to ensure they are incompliance with established policies, procedures & regulations.
• Deliver outstanding service to both internal & external members that meet or exceed our member service standards. Supports and promotes a member-first education culture within the branch by example and training employees to identify opportunities to promote credit union products and services.
• Coach to live DNCU’s mission of improving lives while meeting and/or exceeding established member education and branch goals.
• Support Branch Experience Manager with and participates in marketing and awareness campaigns to increase member engagement and growth. Contribute to and support Branch Experience Management in the development, implementation and accomplishment of branch and organizational strategic short & long-term goals and objectives.
• Supports Branch Experience Manager with the co-facilitation of member education team meetings or huddles to inform, inspire, and motivate employees to perform at peak levels.
• Proactive approach in conflict or problem resolution. Clearly listening, to the voice of the member, to help identify opportunities to improve the member experience.
• Strong communication skills characterized by excellent speaking and writing abilities.
• Implement and maintain established policies, operating procedures, and security; monitor and ensure that mandatory annual compliance courses are completed as assigned.
• Proactively model and coach the principles of TPHP.E 0% Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, establish internal and external service standards, and work procedures.
• Must possess effective knowledge of the credit union’s products and services.
• Supports Branch Experience Manager in creating and implementing a succession plan for future leaders.
• Performs job related duties as and maintain a cohesive, highly trained and motivated staff, sufficient to meet the needs of members and/or feedback from employees. To maintain a work environment anchored in the creation of a World Class Experience.
• Initiate plans and activities that support the credit union’s mission, vision, values, and strategies.
• Develop and implement cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and deposit services. Promote a cross sales culture based on member education within each Member Experience area of responsibility, both by example and training and coaching employees to identify opportunities.

Member Interaction: Meet with loan applicants to assess their financial history and current situation, helping them understand different loan options available, including terms and conditions.

• Loan Processing: Review and process loan applications, ensuring all necessary documentation is collected and verified, including income, credit history, and employment details.
• Credit Analysis: Analyze applicant's creditworthiness to determine the risk associated with granting loans, using underwriting, software and databases.
• Compliance: Ensure that all loan agreements comply with federal and state regulations, staying updated on changes in lending laws.
• Ongoing Monitoring: After loan approval, monitor borrowers' accounts to endure compliance with loan agreements and assist with any payment difficulties.
• Required Skills and Qualifications
• Communication Skills: Excellent verbal and written communications skills are essential for explaining complex financial information to clients.
• Analytical Skills: Strong analytical abilities to assess financial documents and make informed decisions regarding loan approvals.
• Detail-Oriented: Attention to detail is crucial for reviewing applications and ensuring compliance with regulations.
• Customer Service: A member-focused approach to assist clients throughout the loan process and address their concerns effectively.
• This role is vital in the credit union industry, as Loan Officers help individuals and businesses secure the financing they need to achieve their goals.

• Managed loan documentation processes, ensuring compliance with regulatory standards and internal policies.
• Streamlined loan processing workflows to enhance efficiency and reduce turnaround times for client applications.
• Provided expert guidance to clients regarding loan products, terms, and application procedures to facilitate informed decision-making.
• Collaborated with cross-functional teams to resolve complex issues related to loan servicing and customer inquiries.