Brenda Saldana
Houston,TX
Summary
Customer-focused Care Specialist with nine years of experience working in customer service. Talented in resolving all issues involving billing, shipping or product. Organized, effective and always punctual. Demonstrated abilities in handling stressful situations well.
Overview
8
8
years of professional experience
Work History
Care Specialist
Arrow Health Solutions
05.2022 - Current
- Kept timely and accurate communication with insurance companies and patients.
- Review and process authorization requests generated from phone calls, vendors, customer service or mail requests in accordance with authorization policy and procedures.
- Requested medical records from variety of physicians and healthcare systems enabling continuity of care for both PCP's and members of care team.
- Addressed open care gaps with patients through relationships with patients, ensuring supporting adequate documentation is available with patient’s medical record.
- Collaborated with team members to provide best in class patient care and improved outcomes
- Answer calls from Customer Service through Customer Service call line as needed to provide phone coverage.
Assistant Manager
Walmart
10.2015 - 05.2020
- Reduced shrink by managing perpetual inventory, restock merchandise, and maintaining cost while meeting customer demands.
- Implemented staff training to enhance and achieve daily targets. Assign daily task to department managers and team members to strengthen team productivity
- Manage interviews and conducted employee performance evaluations, providing constructive feedback for growth and development.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
High School Diploma -
Taft High School
Taft, TX05.2013
Skills
- Data Entry Proficiency
- Customer Service oriented
- Sales & Operations
- Merchandising
- Multitasking
- Team collaboration
- Organizational skills
Timeline
Care Specialist
Arrow Health Solutions
05.2022 - Current
Assistant Manager
Walmart
10.2015 - 05.2020
High School Diploma -
Taft High School
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