Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Sanchez

Goodyear,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Refund Clerk/Membership

Costco Buckeye #1653
07.2023 - Current
  • Refund cashier and membership signups.
  • Answer questions about store policies and address member concerns.
  • To promote member loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Offer friendly and efficient service to members, handle challenging situations with ease.


Refund Clerk/Membership

Costco Business Center #827
04.2021 - 07.2023
  • Refund cashier and membership signups.
  • Answer questions about store policies and address member concerns.
  • To promote member loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Work closely with manager and sales audit to solve problems and solve member concerns.

Business Delivery Marketer

Costco #113
04.2016 - 03.2021
  • Dispatcher made appointments for marketers to assist new and current members with accounts and orders.
  • Recorded new daily contacts and followed up with past contacts via email or phone.
  • Visited new potential businesses and delivered information on the benefits of using Costco's delivery service.
  • Maintained current delivery accounts like Delta airlines and University of Utah.
  • Assisted at membership and core marketing events as needed.
  • Assisted with front end programs, e-blocks and CITI visa campaigns.
  • Maintained relationships with other warehouses in our delivery area.

Membership

Costco #1342
10.2018 - 10.2018
  • Assisted with new warehouse membership signups.

Front End Supervisor

Costco #113
10.2014 - 04.2016
  • Responded to member concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance and coached to increase efficiency to maintain productivity goals.
  • Ran productivity schedules to keep coverage and service in line with forecasted demands.
  • Oversaw register maintenance including techinical problems.

Food Court

Costco #113
04.2008 - 10.2014
  • Maintained effective supply levels by monitoring and creating a pull list to restock food and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process member payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent member satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared daily food items.

Education

Bachelor of Arts - Communications

University of Utah
Salt Lake City, UT
04.2016

Skills

  • Member Satisfaction
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Flexible and Adaptable

Timeline

Refund Clerk/Membership

Costco Buckeye #1653
07.2023 - Current

Refund Clerk/Membership

Costco Business Center #827
04.2021 - 07.2023

Membership

Costco #1342
10.2018 - 10.2018

Business Delivery Marketer

Costco #113
04.2016 - 03.2021

Front End Supervisor

Costco #113
10.2014 - 04.2016

Food Court

Costco #113
04.2008 - 10.2014

Bachelor of Arts - Communications

University of Utah

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Brenda Sanchez