Brenda Sanchez
Goodyear,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Refund Clerk/Membership
Costco Buckeye #1653
07.2023 - Current
- Refund cashier and membership signups.
- Answer questions about store policies and address member concerns.
- To promote member loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Offer friendly and efficient service to members, handle challenging situations with ease.
Refund Clerk/Membership
Costco Business Center #827
04.2021 - 07.2023
- Refund cashier and membership signups.
- Answer questions about store policies and address member concerns.
- To promote member loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Work closely with manager and sales audit to solve problems and solve member concerns.
Business Delivery Marketer
Costco #113
04.2016 - 03.2021
- Dispatcher made appointments for marketers to assist new and current members with accounts and orders.
- Recorded new daily contacts and followed up with past contacts via email or phone.
- Visited new potential businesses and delivered information on the benefits of using Costco's delivery service.
- Maintained current delivery accounts like Delta airlines and University of Utah.
- Assisted at membership and core marketing events as needed.
- Assisted with front end programs, e-blocks and CITI visa campaigns.
- Maintained relationships with other warehouses in our delivery area.
Membership
Costco #1342
10.2018 - 10.2018
- Assisted with new warehouse membership signups.
Front End Supervisor
Costco #113
10.2014 - 04.2016
- Responded to member concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance and coached to increase efficiency to maintain productivity goals.
- Ran productivity schedules to keep coverage and service in line with forecasted demands.
- Oversaw register maintenance including techinical problems.
Food Court
Costco #113
04.2008 - 10.2014
- Maintained effective supply levels by monitoring and creating a pull list to restock food and dry goods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process member payments.
- Performed serving, cleaning and stocking to high standards and provided excellent member satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared daily food items.
Education
Bachelor of Arts - Communications
University of Utah
Salt Lake City, UT04.2016
Skills
- Member Satisfaction
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
Timeline
Refund Clerk/Membership
Costco Buckeye #1653
07.2023 - Current
Refund Clerk/Membership
Costco Business Center #827
04.2021 - 07.2023
Membership
Costco #1342
10.2018 - 10.2018
Business Delivery Marketer
Costco #113
04.2016 - 03.2021
Front End Supervisor
Costco #113
10.2014 - 04.2016
Food Court
Costco #113
04.2008 - 10.2014
Bachelor of Arts - Communications
University of Utah