Brenda Sotelo
Bloomington
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
Bloomington, IL
04.2022 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Administrative Coordinator
4M's Building Solutions
Bloomington, IL
09.2019 - 12.2020
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Streamlined onboarding procedures, enhancing new hire integration experience.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Developed and maintained filing systems, ensuring easy access to important documents and information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
Bloomington High School
Bloomingdale, IL05.2017
Skills
- Exceptional customer service
- Cash handling
- Professional appearance
- Positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Texas Roadhouse
04.2022 - Current
Administrative Coordinator
4M's Building Solutions
09.2019 - 12.2020
High School Diploma -
Bloomington High School