Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Steffen

Nampa,ID

Summary

Dedicated Pharmacy Technician with extensive experience at CVS Caremark, skilled in medication dispensing and patient confidentiality. Proven track record of reducing medication errors through meticulous verification and effective communication. Committed to optimizing workflows and enhancing team collaboration, ensuring high-quality service and compliance with pharmacy regulations.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVScaremark
12.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

Pharmacy Technician

Walgreens
04.2017 - 12.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

Education

Diploma - General Studies

Cascade Locks High
Cascade Locks, OR
06.1993

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Medication labels

Timeline

Pharmacy Technician

CVScaremark
12.2020 - Current

Pharmacy Technician

Walgreens
04.2017 - 12.2020

Diploma - General Studies

Cascade Locks High

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