Brenda Lucia Torres Ortega

Representing Armani Exchange in all facets, I am responsible for providing the A|X shopping experience to each customer and maintaining the highest level of service. Keep the floor set to increase visual appeal, make sure everything is by size and sensored, help the customer with any questions they have and/or help them find what they want... use of the cash register

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Planned sequence of operations and established schedule.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

•Comprehensive management of the leasing process, including lease renewals, new tenant applications, and document sign

• Conducting inspections of vacant units, occupied apartments, and common areas throughout the community.

• Providing customer service via phone, email, and messaging, delivering prompt and effective solutions.

• Coordinating with the maintenance team to ensure timely turnover of units ready for lease or resident transfers.

• Monitoring rent payments and following up with residents on delinquent accounts.

• Organizing resident events and community activities to support tenant satisfaction and retention.

• Creating and promoting leasing marketing campaigns ('Now Leasing') as needed.

• Enforcing community policies and resolving resident issues in a professional and effective manner.