Brenda VanderWall
Prospect Park,NJ
Summary
Dedicated office manager with 27 years experience in healthcare administration. Skilled in electronic health record management and practice management software, committed to optimizing patient relations and ensuring patients comfort and enhancing the overall patient experience.
Overview
27
27
years of professional experience
Work History
Office Manager
Elliot P. Frey DMD
Wyckoff
05.1999 - Current
- Developed protocols for electronic health record management, enhancing data security and access.
- Guided the integration of practice management software, improving operational efficiency across departments.
- Sent EOB's with Statements to patients to ensure accuracy and timely collections.
- Greet patients and create a welcoming environment.
- check patients in and out.
- answering phones and responding to emails and texts.
- Schedule, confirm and reschedule appointments.
- Coordinate schedules with hygienist and assistant(s) to avoid gaps and overlapping.
- Maintain patient records and update personal and insurance information.
- Process payments, co-pays, and billing.
- Provided basic IT supported by troubleshoot and resolved computer issues as needed to minimize downtime.
- Submit and track insurance claims
- Address patient concerns and questions.
- Explain treatment plans, costs and payment options.
- Ensure patient confidentiality (HIPPA)
- Prepare paper work for new patients and confirm patients (New and Existing) insurance eligibility.
- Ensured timely delivery of dental cases to the dental laboratory to support efficient fabrication and patient care as needed.
Education
High School Diploma -
Eastern Christian High School
North Haledon, NJ05.1991
Skills
- Customer service
- Data entry
- Scheduling and calendar management
- communication with focus on patient care and team collaboration
- Customer relations
- Office management
- Administrative support
- Problem solving
- Knowledge and skilled in dental practice management software including Practice Works, Dentrix and Adit
- Billing and insurance claims processing
Timeline
Office Manager
Elliot P. Frey DMD
05.1999 - Current
High School Diploma -
Eastern Christian High School