Brenda Vilen
Portland,OR
Summary
- Skilled Service Coordinator with15 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Interested in shifting career to serve mixed populations.
- Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
24
24
years of professional experience
Work History
Service Coordinator
The Salvation Army Silvercrest
Portland, OR
12.2004 - Current
- Designed individualized service plans that took into account clients' goals and preferences.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 75 low income seniors in an independent HUD apartment building.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
- Facilitated educational programs for residents related to health, wellness, safety, financial assistance, legal assistance, and other appropriate information.
- Took trainings on webinar and in person to keep up to date on programs available for seniors, as well as physical and mental health issues related to the elderly.
Medical Transcriptionist
Northwest Cancer Specialists
Portland, OR
05.2001 - 12.2004
- Transcribed sensitive documents with complete confidentiality.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Corrected grammar, spelling and syntax mistakes.
- Accurately documented medical dictation to record patient care records.
- Maintained security and privacy of records to protect patients and providers.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions for 15+ oncology physicians.
Education
No Degree - Sociology
Portland State University
Portland, ORSkills
- Rapport and trust building
- Service monitoring and evaluation
- Meeting facilitation
- Client advocacy
- Problem resolution
- Notetaking and documentation
- Community liaison
- Proficiency in Office programs
- Team building
- Relationship development
Timeline
Service Coordinator
The Salvation Army Silvercrest
12.2004 - Current
Medical Transcriptionist
Northwest Cancer Specialists
05.2001 - 12.2004
No Degree - Sociology
Portland State University