Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Alverio

Mesquite,TX

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

5
5
years of professional experience

Work History

Service Coordinator

Facility Solutions Group
08.2022 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Learning and Development Specialist

Chewy.com
09.2020 - 08.2022
  • Provided coaching and mentoring to employees.
  • Trained and mentored 20+ new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

Retail Sales Manager

Cotton On.
05.2018 - 04.2020
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
2017

Skills

  • Permanent Placement
  • Team Leadership
  • Records Preparation
  • Customer Expectations Management
  • Building Rapport and Trust
  • Operational Efficiency
  • Analytical and Critical Thinking
  • Stress Tolerance
  • Adaptability and Flexibility
  • Inspect Completed Work

Timeline

Service Coordinator

Facility Solutions Group
08.2022 - Current

Learning and Development Specialist

Chewy.com
09.2020 - 08.2022

Retail Sales Manager

Cotton On.
05.2018 - 04.2020

High School Diploma -

Mesquite High School

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Jasmine Alverio