Brenda Villarreal
Eagle Pass,Texas
Summary
Strategic leader with over 8 years of experience managing non-clinical healthcare teams in care coordination and transitions of care. Skilled in driving performance through KPI management and workflow optimization. Proven ability to enhance team productivity and data integrity while collaborating across clinical and operational teams to achieve efficiency and improve patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outreach and Engagement Manager
Pomelo Care
Remote, TX
10.2023 - Current
- Directed a remote engagement team supporting maternal and pediatric populations, increasing patient enrollment by 38% year-over-year through targeted outreach strategies.
- Developed and implemented scalable workflows that improved care coordination efficiency by 30%, reducing delays in patient onboarding and follow-up.
- Analyzed multi-source data sets to track engagement trends and optimize outreach performance, resulting in 25% increase in conversion rates.
- Led weekly performance reviews and 1:1 coaching sessions, improving team KPI attainment from 72% to 95% within 6 months.
- Collaborated with clinical, product, and operations teams to enhance patient experience, leading to 20% increase in patient satisfaction scores.
- Standardized reporting dashboards in Salesforce, cutting manual reporting time by 40% while improving data accuracy.
Outreach and Engagement Team Lead
Eleanor Health
Remote, TX
07.2021 - 10.2023
- Managed and coached a team of 15 outreach specialists, driving a 35% increase in patient engagement rates across behavioral health programs.
- Established performance tracking systems and accountability frameworks that improved productivity by 28%.
- Designed and implemented workflow improvements that reduced response times to patient inquiries by 45%.
- Led cross-departmental initiatives with care coordinators and clinical teams to enhance transition of care processes.
- Facilitated team meetings, set agendas, documented action items, and ensured alignment with organizational goals.
Middle School English Teacher
Frank Newman Middle School
Cotulla, TX
07.2020 - 05.2021
- Facilitated classroom discussions that fostered critical thinking and improved communication skills among students.
- Designed and delivered structured learning programs, improving student performance metrics by 22% through data-driven instruction.
- Implemented tracking systems to monitor student progress, increasing engagement and retention.
- Coordinated with multidisciplinary staff to address and support student behavioral and academic challenges.
- Communicated regularly with parents to provide updates on student performance and reinforce classroom expectations.
STAR Program Manager
Serving Children & Adults in Need
Eagle Pass, TX
08.2016 - 07.2020
- Led a multidisciplinary team, increasing program completion rates by 27%.
- Developed and executed program workflows that improved service delivery efficiency by 33%.
- Established data tracking and reporting systems to monitor outcomes and support strategic decision-making.
- Partnered with community organizations and stakeholders to broaden program reach and amplify impact on community well-being.
- Directed program operations for at-risk youth and families, managed caseloads, ensured compliance with program standards, and enhanced service quality.
Education
MBA - Healthcare Management
Hallmark University
San Antonio, TX11-2025
Bachelor of Arts - Education
Sul Ross State University
Eagle Pass, TX08-2017
Skills
- Transitions of Care Operations
- KPI & OKR Performance Management
- Data Management & Multi-Source Data Tracking
- Workflow Development & Process Scaling
- Caseload Tracking & Utilization Oversight
- Quality Improvement & Operational Efficiency
- Non-Clinical Team Leadership (Remote Management)
- Cross-Functional Collaboration
Languages
Spanish
Native/ Bilingual
Certification
- Google Sheets - Advanced Topics
- Data Analysis with Excel Pivot Tables
- Fundamentals of Six Sigma in Healthcare
Timeline
Outreach and Engagement Manager
Pomelo Care
10.2023 - Current
Outreach and Engagement Team Lead
Eleanor Health
07.2021 - 10.2023
Middle School English Teacher
Frank Newman Middle School
07.2020 - 05.2021
STAR Program Manager
Serving Children & Adults in Need
08.2016 - 07.2020
MBA - Healthcare Management
Hallmark University
Bachelor of Arts - Education
Sul Ross State University