Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Warner

Gloversville,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

20
20
years of professional experience

Work History

Medical Secretary

Schenectady Pulmonary And Critical Care
Amsterdam, NY
11.2021 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.

Sleep Technologist

Schenectady Pulmonary And Critical Care
Amsterdam, NY
11.2009 - 08.2021
  • Enhanced patient comfort by effectively applying and adjusting sleep monitoring equipment during nocturnal polysomnography.
  • Improved diagnostic accuracy by carefully evaluating and scoring sleep study data, identifying sleep disorders such as insomnia, narcolepsy, and sleep apnea.
  • Promoted patient adherence to treatment plans by providing comprehensive education on sleep hygiene and CPAP therapy.
  • Optimized scheduling efficiency by coordinating with other healthcare professionals to ensure timely completion of diagnostic evaluations and follow-up appointments for patients.
  • Maintained up-to-date knowledge of industry advancements and best practices through regular attendance at professional development workshops and conferences related to sleep technology.
  • Reduced errors in clinical documentation by attentively reviewing reports for consistency and clarity before submission to interpreting physicians.
  • Maximized lab efficiency by troubleshooting technical issues with polysomnography equipment during testing periods while minimizing disruptions to patient care.

Lead Sleep Technologist

Upstate Medical Associates
Amsterdam, NY
11.2007 - 08.2009
  • Improved patient care by implementing updated sleep study protocols and procedures.
  • Enhanced team performance through effective training and mentoring of junior technologists.
  • Streamlined the sleep study process by introducing new data management systems for better analysis and reporting.
  • Increased patient satisfaction with informative pre-study consultations and personalized follow-up sessions.
  • Contributed to the development of a comprehensive sleep disorder treatment program, providing expert input on diagnostic techniques and therapeutic interventions.
  • Reduced appointment wait times by optimizing scheduling processes and allocating resources efficiently.
  • Maintained high standards of safety and compliance by conducting regular equipment checks, calibration, and maintenance tasks.
  • Ensured timely completion of sleep studies by diligently monitoring patient progress throughout each procedure.
  • Advanced professional knowledge by participating in relevant industry conferences, workshops, and seminars.
  • Played a key role in achieving accreditation for the sleep center through consistent adherence to established guidelines and regulations.

Sleep Technician

Nathan Littauer Sleep Disorders Center
Gloversville, NY
11.2005 - 05.2007

SleepTech

  • Improved patient comfort by effectively setting up and calibrating sleep monitoring equipment.
  • Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
  • Collaborated with multidisciplinary teams to develop customized treatment plans for patients with sleep disorders.
  • Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
  • Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
  • Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
  • Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
  • Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
  • Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
  • Ensured compliance with all regulatory guidelines governing the practice of Sleep Medicine in accordance with professional standards and state/federal regulations.
  • Conducted follow-up consultations with patients post-treatment, assessing progress made toward achieving desired outcomes.

Sleep Technician

Albany Regional Sleep Disorders Center
Albany, NY
09.2003 - 09.2005
  • Improved patient comfort by effectively setting up and calibrating sleep monitoring equipment.
  • Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
  • Collaborated with multidisciplinary teams to develop customized treatment plans for patients with sleep disorders.
  • Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
  • Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
  • Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.

Education

Gloversville High School
Gloversville, NY
06.1990

Skills

  • Patient Check-In
  • Database Administration
  • Long-Term Care
  • Patient Scheduling
  • Payment Collection
  • EMR Updating
  • Provider Relations
  • HIPAA
  • Telephone Customer Support
  • Insurance Verification
  • Detail-Oriented Approach

Timeline

Medical Secretary

Schenectady Pulmonary And Critical Care
11.2021 - Current

Sleep Technologist

Schenectady Pulmonary And Critical Care
11.2009 - 08.2021

Lead Sleep Technologist

Upstate Medical Associates
11.2007 - 08.2009

Sleep Technician

Nathan Littauer Sleep Disorders Center
11.2005 - 05.2007

Sleep Technician

Albany Regional Sleep Disorders Center
09.2003 - 09.2005

Gloversville High School
Brenda Warner