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Brenda Williams
Spartanburg,SC
Summary
Resourceful professional with 2 years of customer service experience, including roles at SITEL and Arise Virtual Solutions. Skilled in handling high-pressure situations, booking global cruise reservations, and resolving customer inquiries for major brands like Direct TV. Strong planning, time management, and communication abilities ensure efficient workflow and exceptional client satisfaction.
Overview
3
3
years of post-secondary education
32
32
years of professional experience
Work History
Customer Service Agent
SITEL
Spartanburg, SC
03.2016 - 01.2017
- Resolved customer inquiries regarding Direct TV products and services, achieving high satisfaction rates by utilizing
- Strong communication skills
Customer Service Rep
Arise Virtual Solutions
Spartanburg, SC
12.2015 - 01.2016
- Provided detailed information and booked reservations for global cruises, enhancing customer experience through
- Efficient service
Machine Operator
Detroit Forming (DFI)
Fairforest, SC
09.1984 - 01.2010
- Operated machinery to efficiently box plastic trays, maintaining production targets and ensuring quality standards
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC 09.1979 - 05.1982
Skills
- Order Processing
- Quality Assurance
- CRM Software
- Reservation Systems
- Call Center Operations
Personal Information
Title: Customer Service Agent
Personal - Authorized To Work In U S
True
Timeline
Customer Service Agent
SITEL
03.2016 - 01.2017
Customer Service Rep
Arise Virtual Solutions
12.2015 - 01.2016
Machine Operator
Detroit Forming (DFI)
09.1984 - 01.2010
High School Diploma -
Spartanburg High School
09.1979 - 05.1982