Brenda Wood
Belding,MI
Summary
Dedicated professional with over 25 years of experience in clerical support, office management and client relations. Known for strong multitasking capabilities and a commitment to confidentiality. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Committed to customer service, relationship building and fostering a welcoming atmosphere for my teammates and clients.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager and Representative
Rode State Farm Insurance Agency
01.2001 - Current
- Maintain computer knowledge with regular changes.
- Answer phones
- Correspond with clients, potential clients, underwriters and others through email.
- Greet customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Practice company and client privacy and security daily.
- Handle sensitive information with discretion, maintaining confidentiality of company and personnel documents.
- Prepare professional letters and maintain efficient mail processing and distribution operations.
- Coordinate daily appointments and maintain organized scheduling for the agent and staff.
- Maintain on going compliance with Michigan Continuing Education requirements for insurance licensing.
- Manage daily bank deposits and complete monthly account balancing and reconciliation.
- Conduct inventory assessments of office supplies and order necessary items.
- Sales and account management.
- Identifying and contacting new prospects for sales.
- Develop tailored insurance solutions based on individual client needs and risk assessments.
- Educate clients on policy details, benefits, billing and claims processes to enhance understanding and satisfaction.
- Assist in the recruitment process, conducting interviews and onboarding new employees.
- Train new employees and developed training materials for their future reference.
Service Assistant
State Farm Insurance
02.1999 - 01.2001
- Answered multi-line phone system, greeted visitors, and directed them according to their needs.
- Provided clerical support to company employees by copying, faxing, filing documents and computer entries.
- Processed vehicle salvage titles and maintained organized records and documentation for the State of Michigan.
Education
High School Diploma -
Greenville High School
Greenville, MI Skills
- Office Management
- Confidentiality and information security
- Records and information protection
- Phone and email correspondence
- Data Entry
- Scheduling and Calendar Management
- Office Administration
- Excellent Multi-Tasking Ability
- Account Reconciliation
- Clerical Support
- Customer Service and Relationship Building
- Loyal, Dependable and trustworthy
Certification
- Licensed Property & Casualty and Life & Health Insurance Agent
Timeline
Office Manager and Representative
Rode State Farm Insurance Agency
01.2001 - Current
Service Assistant
State Farm Insurance
02.1999 - 01.2001
High School Diploma -
Greenville High School